Joel G Carmona
Technical Support Engineer II
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About
With fifteen years of SQL Server experience, five years supporting Salesforce (including ticket management), three years with web technologies, four years with .NET, and some experience with java script, I have experience to diagnose and resolve bugs or issues across three web applications for the last three years. I am an eager and enthusiastic worker.
Experience
Software Engineer - Azenta
(2023-11 - 2026-08)
- Supported changes made in standalone application written C# WPF that parse log files and provide information about errors found while running the robots on the automated stores.
- Supported LIMS integrations thru WEB REST-API, checking the logs to see if the LIMS system (Sample Magement system) was sending the right information, checking the JSON request sent by the LIMS system, or the JSON responses sent to the LIMS system from the automated store application.
- Supported Full Stack web application that administrated the automation process for low temp stores. It is written with HTML, java script, and C#. The back end was Oracle and or Sql Server.
- Tested API calls using Swagger.
- Fixed bugs and optimized queries using PL/SQL ,T-SQL and PL/pgSQL.
- Implemented security for the automation web service, including HTTPS and basic authentication.
- Diagnosed TCP/IP and port communication between Automation Store app and the web UI interface hosted in IIS.
- Performed Oracle, Postgress, SQL Server backups, restores, and import/export. Recovered db corruption.
- Carried out client software upgrades for applications that control automated cold stores.
- Triaged bugs through log analysis, tracked them in Jira/DevOps, and documented findings in Confluence.
- Migrated a Confluence application to the Cloud.
- Used Claude to assist with code changes for an Oracle upgrade task.
- I used Visual Studio 2017 and 2002 for software development.
Softeware Engineer - Tech Support - Azenta - Remote, Post Falls, ID
(2020-04 - 2023-09)
- Support client remotely with issues with Sample stores having mechanical and sometimes software issues.
- Managing service tickets in Salesforce in order communicate with clients and internally.
- Recover from electro-mechanical-software issues remotely for the robotic systems.
- Keep maintaining Java legacy applications for automated stores.
Software Engineer - Service - Azenta - Remote, Post Falls, ID
(2013-08 - 2020-03)
- Fixed bugs and supported the Windows 10 upgrade of Vitesse, a Java application that manages automated sample stores , including LIMS integration issues.
- Supported bug fixes for a C# .NET mobile application (Microsoft Pocket PC, MVC pattern, SQLite) and two standalone PC applications used by an agricultural client to record plant-leaf samples.
- Created JNI drivers for 2D scanners compatible with Windows 7 and 10, including Ant build and deployment.
- Supported 1D scanners, Cognex third-party 2D scanning software, and cartesian robotic systems.
- Supported Oracle 11g, 12c and 19c upgrades.
- Repaired corrupted inventory databases using SQL queries.
Software Engineer - Engineering - Azenta - Spokane, WA
(2007-11 - 2013-07)
- Develop Java 1.6 standalone application named Vitesse to managed and control the robotic system, compound inventory, and order to run input and output order. Technologies used: Swing, Hibernate 3.0, Sql Server 2008, Oracle 10/11/12/18/19, subversion for code repository. Jetbrains for java development, visual studio 2008, 2010 for c# development.
- Implemented Java JNI driver for integrating 2D Scanners for plates, and racks.
- Implemented Java drivers for accessing 1D Scanners.
- Created ant builds for different clients.
- Maintained and improved a .net service written in C# that will integrate a Mosaic LIMS system.
- Bug fixes.
- Write plug-ins in C# for automated scheduling systems.
- Support 2D scanners with Cognex.
- IntelliJ 7.0, Visual Studio 10 developments environments.
- Databases for orders were hosted in SQL Server 2008 and Inventory databases were hosted in Oracle 10 and Oracle 11.
Education
Bachelors Computer Science Degree - Computer Science - Centro de Enseñanza Técnica Industrial CETI
