Joel Reynoso

Operations & Team Leadership: Directed daily operations and transportation activities for a high-volume shift, serving as the primary point of contact for drivers, dispatchers, and operations leadership. Real-Time Problem Solving: Managed driver check-in and check-out processes, remaining calm under pressure to make rapid operational decisions, resolve on-road exceptions, and troubleshoot routing issues in real-time.

Safety & Compliance: Enforced strict compliance with DOT regulations and company safety standards. Verified daily pre-trip and post-trip vehicle inspections and promoted a culture of accountability and safe driving.

Dispatcher/Manager - Havilon LLC (Amazon) - Fort Worth, TX

(2018-05)

• Operations & Team Leadership: Directed daily operations and transportation activities for a high-volume shift, serving as the primary point of contact for drivers, dispatchers, and operations leadership.
• Real-Time Problem Solving: Managed driver check-in and check-out processes, remaining calm under pressure to make rapid operational decisions, resolve on-road exceptions, and troubleshoot routing issues in real-time.
• Safety & Compliance: Enforced strict compliance with DOT regulations and company safety standards. Verified daily pre-trip and post-trip vehicle inspections and promoted a culture of accountability and safe driving.
• Performance Tracking: Utilized a operations managment software to track fleet movement, monitor key performance metrics, and communicate shift updates and unresolved issues to upper management.
• Equipment & Yard Management: Coordinated daily equipment availability and actively monitored van movement to maximize productivity. Communicated maintenance needs promptly to ensure a safe and efficient terminal yard.
• Cross-Functional Collaboration: Partnered seamlessly with Operations, Customer Service, and Fleet Maintenance teams to ensure service excellence and operational efficiency.
• Coaching & Development: Supported ongoing safety initiatives by providing daily leadership, guidance, and compliance coaching to delivery drivers.

Trash Collector - Trash butler - Fort Worth, TX

(2015-05 - 2020-01)

Collecting trash bags from residents' doors at an apartment complex.

Supervisor/Estimator - EG Landscaping - Fort Worth, TX

(2014-01 - 2018-04)

Supervisor/Estimator at a local landscaping company, involved in various types of lawn maintenance, landscaping work, and marketing and estimating activities.

• Supervising a crew and completing various projects each day.
• Estimating and quoting customers for potential projects.
• Marketing and generating leads.
• Resolving customer pre- and post-project issues.

G.E.D - Caprock High school