Joel Valenzuela

Recent California State University, Fullerton graduate with a Bachelor of Business Administration seeking a full-time opportunity in business, finance, operations, or data analytics. Experienced in working in fast-paced environments where teamwork, organization, and problem-solving are essential. Currently building technical skills through data analytics certifications in Excel, SQL, Power BI, and Tableau while looking to apply analytical thinking and contribute to a growing organization.

AT&T Quality Manager at Fenix Consulting Group (2025-03 – Present)

• Manage outreach to pending customers to assist with activation and improve conversion rates
• Support sales reps by monitoring and updating order statuses (completions, pendings, cancellations, and disconnects) and identifying areas for quality improvement.
• Analyze sales data to recover unpaid but appealable orders, increasing revenue
• Send weekly performance reports and improvement suggestions to business managers to enhance overall rep and customer quality experience

Life Insurance Agent at Prolific Financial Group (2024-04 – 2025-03)

• Demonstrating the ability to understand client needs and effectively convert leads into policyholders.
• Showing expertise in life insurance policies, terms, and regulatory compliance.
• Highlighting familiarity with tools like Kixie and Sheets to manage leads and track sales performance efficiently.

Bachelor of Business Administration in Marketing – California State University, Fullerton (2025-03)