Joey Khong

Technology professional with an active Secret Clearance and CompTIA Security+/Network+ certifications, specializing in systems administration and network troubleshooting. Experienced in Active Directory/Entra and Microsoft 365 administration, MFA and identity management, and day-to-day IT infrastructure support, with hands-on lab work in vulnerability scanning, network traffic analysis, and log analysis. Known for resolving high ticket volumes without sacrificing documentation quality or communication, while continuing to build a stronger foundation in security fundamentals and infrastructure operations.

IT Technician at Cobb Fendley & Associates (2024-07 – Present)

• Administered and supported Microsoft 365 and Active Directory environments, managing user accounts, authentication, and Multi-Factor Authentication (MFA) configuration, including resolving Microsoft Authenticator failures tied to number-matching security enforcement updates.
• Diagnosed and resolved hardware, software, and network connectivity issues across end user and departmental systems, applying structured troubleshooting methodology to identify root causes and prevent recurring incidents.
• Assisted with system update coordination and security awareness efforts, including reviewing flagged emails and supporting routine maintenance tasks to help maintain system integrity across the environment.
• Partnered with end-users, stakeholders, and external vendors to scope and fulfill hardware, software, and security service requests, applying analytical troubleshooting to resolve issues efficiently and reduce recurrence.
• Resolved 35+ technical tickets weekly with a 98% customer satisfaction rating, coordinating with users and stakeholders on infrastructure requests while maintaining thorough documentation, including authoring approximately 20% of new knowledge base articles.

IT Support Specialist at Golden Key Realty & Mortgage (2023-12 – 2024-07)

• Provided hands-on support to effectively resolve hardware, software, and network issues, helping reduce downtime, improve system efficiency, and support smoother day-to-day team operations.
• Implemented SaaS products while training staff on new cloud-based communication tools and services, significantly improving data integrity, system availability, and enhancing organizational efficiency across teams.
• Performed comprehensive system maintenance and proposed strategic enhancements to strengthen security and increase productivity, aligning IT operations with best practices within the Real Estate and Mortgage industry.

Project Coordinator / Project Admin at Kirksey Architecture (2021-12 – 2023-04)

• Coordinated eight large-scale architectural projects, collaborating closely with stakeholders to identify potential risks and ensure ongoing compliance with regulatory standards and internal company governance policies.
• Effectively utilized SaaS tools including Newforma, Bluebeam Revu, and OneNote to manage project documentation, coordinate team activities, and ensure seamless collaboration across multiple project phases.
• Delivered hands-on IT support and acted as a key liaison for technology-related troubleshooting, enhancing infrastructure reliability and improving communication flow between cross-functional teams

Jr. Project Associate at Goree Architects (2018-07 – 2020-02)

• Assisted with project planning and execution by leveraging in-depth knowledge of building codes, design principles, and best practices to enhance overall project outcomes and team efficiency.
• Maintained accurate and up-to-date project data repositories, supporting comprehensive tracking, effective collaboration, and the swift resolution of technical challenges throughout all project phases.

Bachelor of Architecture - 5 Year Professional Degree in Architecture – University of Houston