Joey

Digital Health and EHR Support Specialist with nearly 30 years of combined experience spanning enterprise IT infrastructure, clinical software navigation, and revenue cycle operations. Proven track record of supporting software transitions, troubleshooting technical issues, and optimizing electronic health record workflows across major health systems. Combines deep expertise in clinical documentation standards and system compliance with a formal background in network administration.

Eager to partner with clinical teams to implement, support, and optimize digital health and EHR platforms.

Outpatient Coder & Systems Analyst - VIRTUAL BUSINESS OFFICE ASSOCIATES - Remote

(2026-05 - 2026-09)

• Utilized advanced remote EHR platforms for chart abstraction, clinical documentation review, and data validation.
• Investigated and resolved software discrepancies, technical billing errors, and claim adjustments by analyzing CARC/RARC data structures.
• Maintained strict adherence to HIPAA guidelines, system security protocols, and high-productivity performance standards in a virtual operating environment.

Senior Medical Coder & EHR Specialist - OPTUMINSIGHT - Remote

(2023-03 - 2026-05)

• Selected for the inaugural Inpatient Coding Academy, mastering intensive eCAC technical architecture, data structures, and complex code assignment for a Level II Trauma.
• Navigated high-volume electronic health record environments—including Epic, Cerner, and 3M—to support acute inpatient and emergency department operations.
• Collaborated directly with QA and technical teams to troubleshoot documentation gaps, report software system bugs, and optimize electronic workflow templates.

Medical Records Coder - HARRISON MEMORIAL HOSPITAL - Cynthiana, KY

(2014-12 - 2023-03)

• Served on the core technical and operational team for a hospital-wide transition to the latest Meditech version, participating in strategic planning and systems testing to ensure data integrity during migration.
• Delivered a 9-year tenure performing Pro-Fee and Facility coding across emergency departments, urgent care, pain management, same-day surgeries, and specialty clinics (infusions, vaccinations, ENT).
• Utilized Meditech and eCW to manage high-volume E/M coding and facility charges, establishing initial coding protocols for newly integrated specialty practices.
• Adapted rapidly to evolving software systems, complex regulatory updates, and coding protocols with minimal supervision.

Network & Systems Administrator - ENTERPRISE NETWORK & SYSTEMS ADMINISTRATION

(2012)

• Administered enterprise network infrastructure supporting 1,500+ users across 14 remote locations, ensuring high availability and secure data transmission.
• Configured, maintained, and troubleshot core network hardware, including routers and Layer 1 and Layer 3 switches.
• Deployed and supported Voice over IP (VoIP) communication systems and multi-platform server environments (Microsoft and Novell).

Medical Coder - LIBERTY BILLING

(2012 - 2014)

• Manged professional fee coding across complex medical specialties, including radiology and general surgery.
• Promoted rapidly from payment posting to a full-time coding role within the first year based on high accuracy and performance metrics.

Associate of Applied Science - Medical Coding - Medtech College (2012)