Johan

Highly driven, mechanically inclined, and safety-conscious operations professional with extensive experience spanning facility maintenance, retail sales, and team leadership. Proven ability to operate heavy machinery, troubleshoot complex hardware, and manage high-volume customer interactions in fast-paced environments. Fully bilingual (English/Spanish) with a hands-on background in mechanical repair, agricultural/homesteading practices, and technical support.

Seeking to leverage a strong work ethic, inventory management skills, and a commitment to delivering a legendary customer experience.

Maintenance Technician at AGC Multi Material America, Inc. (2024-05 – 2025-01)

• Executed routine preventative maintenance, troubleshooting, and repairs across complex electrical, mechanical, and plumbing systems to minimize equipment downtime.
• Conducted rigorous daily facility inspections to ensure full compliance with OSHA safety regulations and operational standards.
• Managed the inventory of spare parts, heavy tools, and supplies, ensuring accurate receiving, cycle counts, and efficient workflow for the maintenance department.
• Responded promptly to work orders and facility requests, coordinating with cross-functional teams to resolve issues without disrupting daily operations.
• Maintained highly accurate digital records of all maintenance activities, parts received, and completed tasks.

Independent Contractor & Rideshare Driver at Lyft / Independent (2020-07 – 2025-03)

• Conducted thorough preventative maintenance and daily mechanical inspections on vehicles to ensure maximum safety, reliability, and adherence to strict operational standards.
• Assisted customers with heavy luggage and parcel loading/unloading, delivering exceptional, highly rated customer service across thousands of interactions.
• Adapted rapidly to changing daily schedules, operating safely in high-stress traffic and adverse weather conditions while maintaining strict punctuality.
• Communicated effectively with diverse clients to understand their specific needs and provide a safe, welcoming environment.

Team Trainer & Facilitator at 24-7 Intouch (2018-05 – 2020-07)

• Designed, structured, and led comprehensive training classes for new hires, transitioning seamlessly into digital and remote management environments.
• Evaluated trainee performance metrics through assessments, provided constructive coaching, and enforced company policies to ensure the floor operated efficiently.
• Utilized presentations, hands-on demonstrations, and varied instructional methods to teach product knowledge, sales techniques, and customer service standards.
• Managed scheduling logistics and maintained precise compliance records for employee certifications using Learning Management Systems (LMS).

Direct Sales Representative at DISH (2017-08 – 2018-03)

• Consistently surpassed quarterly sales metrics, earning recognition as a top-performing associate through aggressive prospecting and relationship building.
• Executed visual product presentations and demonstrations, breaking down complex technical value propositions to everyday consumers.
• Collaborated with merchandising and marketing teams to improve conversion rates and customer satisfaction scores.
• Provided exceptional customer service by promptly addressing inquiries, overcoming objections, and resolving issues to ensure long-term retention.

Customer Service Representative at Fiserv (2017-01 – 2017-07)

• Managed a high-volume pipeline of incoming calls and emails, consistently meeting strict performance quotas for speed, response time, and resolution accuracy.
• Resolved escalated, complex customer conflicts by investigating root causes, exercising empathy, and delivering fair, immediate solutions.
• Demonstrated deep product knowledge to navigate technical troubleshooting, process orders, and educate clients on fraud prevention services.

High School or Equivalent – Campo Verde High School (2009-08 – 2013-05)

Associate Program in Aviation – Chandler Gilbert Community College (2012-01 – 2013-01)