General Manager at Club Pilates Hunters Creek (2024-01 – Present)
- Lead daily studio operations, membership sales, retention, customer experience, staff scheduling, inventory, collections, and policy compliance.
- Coach the full sales process from prospect follow-up and Intro/Demo scheduling through membership conversion and retention.
- Lead and develop Sales Representatives while fostering accountability, collaboration, and consistent follow-through.
- Analyze ClubReady revenue, attendance, and operational reports to guide decisions and improve studio performance.
- Manage local marketing, networking, community events, studio promotions, and partnerships to generate leads and strengthen brand visibility.
- Independently resolve high-level member concerns and account issues while protecting the member experience and studio policies.
General Manager at Club Pilates South Naples (2023-07 – 2024-05)
- Helped open the South Naples studio and participated in both the pre-opening and soft-opening phases, supporting launch readiness, operational setup, early member acquisition, and brand execution.
- Implemented sales and lead-generation processes to build the studio's membership base and convert prospects into Intro classes and memberships.
- Set studio goals and executed sales, retention, marketing, and operational strategies to improve monthly performance.
- Evaluated monthly KPIs, revenue, attendance, lead activity, and conversion opportunities to identify actions that improved results.
- Supervised and coached the team, created staff schedules, and ensured sales, service, and operational standards were consistently met.
- Managed social media, grassroots marketing, networking, community events, and campaigns in coordination with regional leadership and ownership.
- Oversaw member service, collections, ClubReady/POS reporting, inventory, vendors, studio organization, and policy enforcement.
Front Desk Manager at Club Pilates (2023-03 – 2023-07)
- Executed lead generation, follow-up, facility tours, appointment booking, and membership sales to support monthly sales goals.
- Built relationships with prospects by identifying individual fitness needs and presenting appropriate services and membership options.
- Supported special events and community outreach initiatives to increase awareness, appointments, and studio traffic.
Front Office Coordinator at Express Employment Professionals (2022-11 – 2023-02)
- Managed front-office communications, multi-line phones, appointment scheduling, guest support, correspondence, and organized filing systems.
- Handled multiple administrative priorities simultaneously and routed incoming calls and requests to the appropriate departments.
General Manager at El Toro Loco LLC (2021-08 – 2022-09)
- Hired, trained, coached, and mentored staff while promoting teamwork and smooth daily operations.
- Coordinated staffing, inventory, invoicing, accounts receivable, production requirements, and cost-control activities within budget constraints.
- Developed marketing plans to increase sales and profitability while strengthening customer relationships in the community.
Bakery Manager at Noches de Colombia (2021-06 – 2021-08)
- Managed and trained a team of 10+ employees to deliver strong customer service, quality, safety, and operational efficiency.
- Developed hands-on onboarding for new hires and tracked inventory to maintain stock while reducing waste.
Waitress at Noches de Colombia (2021-05 – 2021-06)
- Delivered attentive guest service, recommended menu items, and upsold beverages, appetizers, and desserts.
- Entered orders accurately in POS systems and followed up throughout service to ensure guest satisfaction.
Hostess at Noches de Colombia (2021-04 – 2021-05)
- Coordinated reservations, seating, parties, and special events while maintaining an organized and welcoming dining room.
- Communicated with kitchen, service, and management teams to address guest needs and maintain efficient service.
