Business Owner/Operator at Texas Chrome Shop (2004-01 – Present)
Oversaw end-to-end business processes to maintain proficiency and profitability. Served as principal stakeholder over organization's complete operations with responsibility for all financial, operational, and strategic decisions.
- Oversaw end-to-end business processes to maintain proficiency and profitability
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations
- Monitored staff performance, providing final-say assessment over inquiries
- Led screening, hiring and staff scheduling to maintain compliance with group goals
- Lent business acumen to meet day-to-day strategic objectives
- Prepared bank deposits and handled business sales, returns and transaction reports
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
- Introduced new methods, practices, and systems to reduce turnaround time
- Conducted target market research to discover customer needs and analyze competitor trends
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
- Conducted audit inspections and independent checks to verify parts and materials
- Assessed damaged materials and notified maintenance personnel of needed repairs
- Interacted well with customers to build connections and nurture relationships
- Trained new employees on proper protocols and customer service standards
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Assisted in recruiting, hiring and training of team members
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Managed purchasing, sales, marketing and customer account operations efficiently
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Performed statistical analyses to gather data for operational and forecast team needs
- Prepared annual budgets with controls to prevent overages
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success
- Served as principal stakeholder over organization's complete operations
- Employed prompt decision-making and in-depth research to resolve issues
- Kept all building areas and equipment functional and well-organized to promote business performance
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Reduced operational risks while organizing data to forecast performance trends
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
Apartment Manager at Whispering Creek Villas (1999-01 – 2003-11)
Managed property operations, financial records, and tenant relations. Conducted inspections, processed applications, and maintained compliance with regulations.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units
- Prepared and processed lease and rental applications using software
- Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable
- Communicated effectively with owners, residents, and on-site associates
- Collected and maintained careful records of rental payments and payment dates
- Conducted regular inspections of both interior and exterior of properties for damage
- Kept properties in compliance with local, state and federal regulations
- Delivered emergency 24-hour on-call service for tenants on building issues
- Monitored and tracked payments and expenses, providing timely and accurate financial reports
- Implemented and enforced policies and procedures to maintain properties to highest standards
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
