John Alaimo

With over 20 years in customer service and B2C sales, I've consistently driven success across many industries including hospitality. I have a proven track record of exceeding targets, building strong client relationships, and adapting to diverse markets and environments. I'm confident that my deep sales/customer service expertise and client focus would make me a perfect fit.

Train Attendant - Amtrak USA

(2024-01 - 2026-03)

The essential responsibilities include: To ensure passenger safety and comfort, handling everything from boarding assistance (including baggage for elderly/disabled) and cleanliness (restrooms, coach cars) to first-class amenities in sleepers (making beds, fresh linen) and managing food/beverage service in dining cars, all while adhering to strict safety rules and procedures, often working long, irregular hours across long-distance routes.

Concierge - Los Altos Apartments

(2024-03 - 2025-04)

The essential responsibilities include Welcoming residents and guests, and answering their questions, Ensuring the safety of the building and residents, including authenticating guest permissions and reporting suspicious behavior, Acting as the first point of contact for complaints, and dealing with them in a courteous manner, Ensuring the tidiness of common areas, and helping with cleaning if outside the cleaner's normal working hours and security.

Private Advisor - Rare Collectibles TV - Burbank, CA

(2022-01 - 2024-03)

Rick's U.S. Coin Show, hosted by Rick Tomaska, Jack McNamara, and James Gerstel, was created to offer you the finest handpicked coins while informing you about everything numismatic.

• Manage existing client's extensive numismatic collections
• Recruit new clients for sales growth
• Provide numismatic educational training to clients and inform them about complimentary services offered
• Resolve client related issues
• Develop sales proposals
• Develop partner specific sales and marketing plans to increase marketing and selling efforts
• Manage daily sales activities with partners to achieve revenue objectives
• Coordinate with clients to develop joint numismatic business plans
• Manage sales activities and maintain sales records and reports
• Performed online and face to face product presentations with partners, clients, and buyers
• Cold called on new prospects

Senior Customer Solutions Manager - SynTouch Inc - Montrose, CA

(2018-01 - 2022-01)

Syn Touch developed and made the only sensor technology in the world that endows robots with the ability to replicate and exceed the human sense of touch. Its lead product, the Biotic, mimics the mechanical properties, physical structure, and the sensory capabilities of the human fingertip. Founded in 2008 and headquartered in Los Angeles, Syn Touch provides Machine Touch, complete tactile sensing solutions inspired by human applications of touch.

• Develop sales proposals
• Develop sales and marketing plans to increase marketing and selling efforts
• Manage daily sales activities with directors to achieve revenue objectives
• Assist in product placement and promotional activities to increase sales
• Coordinate with directors to develop joint business plan to mutually agree with business objectives
• Perform business reviews and recommend improvements
• Manage sales activities and maintain sales records and reports
• Performed online and face to face product presentations with end users
• Cold called on new prospects

Channel Account Manager (inside/outside sales) - GB Labs - Santa Clarita, CA

(2015-10 - 2018-12)

GB Labs is a manufacturer of comprehensive range of storage and archiving products serve our customers' needs from ingest to archive and everything in between. Key Achievements: Most new accounts 2018, Most revenue $725,000.00 2019. Brought on company's 3 largest accounts NHL, NBC Universal and Technicolor.

• Build positive working relationships with channel partners to maximize product sales within customer base
• Manage existing partners and recruit new partners for sales growth
• Coordinate with partners to identify key sales opportunities to generate revenue
• Provide product training to partners and inform them about complimentary services offered
• Resolve partner related issues and sales conflicts in a timely fashion
• Develop and review sales proposals with partners
• Develop partner specific sales and marketing plans to increase marketing and selling efforts
• Manage daily sales activities with partners to achieve revenue objectives
• Assist in product placement and promotional activities to increase sales
• Coordinate with partners to develop joint business plan to mutually agree with business objectives
• Perform business reviews and recommend improvements
• Manage sales activities and maintain sales records and reports
• Performed online and face to face product presentations with partners and end users
• Cold called on new prospects for partners

Bachelor of Arts - Business - University of La Verne