Pro Lot Loader - The Home Depot - Kennesaw, GA
(2026-02)
- Proven track record of consistent excellent customer service to contractors & customers in assisting them load heavy merchandise.
- Entire Lot is kept cleaned & organized, & I frequently operate forklifts, pallet jacks, & flat carts to move bulk orders.
Network Engineer - Rooms To Go - Brookhaven, GA
(2021-02 - 2024-03)
- Maintain optimal network performance by conducting network monitoring and analysis for Offices, Warehouses, & Stores.
- Maintained and updated network documentation for use by other teams and for audit and compliance purposes.
- Work to maintain the confidentiality of information and network data.
- Perform troubleshooting to system failures and work to find long-lasting solutions.
- Test and accurately configure software and maintained high functioning hardware, such as Routers, SD-WANs, Switches, Access Points, & UPS.
Desktop Support Technician II - Rooms To Go - Brookhaven, GA
(2012-09 - 2021-02)
- Provided & maintained great Level II hardware and software support for our Executive and Corporate Users, & Retail Stores.
- Wrote detailed instructions and procedures for system use and maintenance, increasing user understanding and self-sufficiency.
- Installed and configured new computer hardware and software, resulting in reduced system downtime.
- Diagnosed and resolved hardware and software issues for 1000+ users, resulting in a decrease in service tickets.
Desktop Support Analyst - Teksystems - Smyrna, GA
(2011-12 - 2012-08)
- Responded to customer inquiries via phone, email, and chat with a high-resolution rate.
- Assisted customers with hardware and software installations, troubleshooting, and maintenance.
- Demonstrated excellent customer service and communication skills, resulting in an increase in customer satisfaction ratings.
- Collaborated with IT teams to ensure timely resolution of customer issues.
Computer Support Technician - Lincoln Memorial University, Duncan School of Law - Knoxville, TN
(2010-10 - 2011-11)
- Installed, configured, & supported the routine use of Desktops, Laptops, & Teleconferencing equipment.
- Provided training and technological support to staff and students, resulting in a reduction in customer support inquiries.
- Collaborated with school staff to develop and implement extracurricular activities and resources to support student learning.
