John DiStasio

A+ certified IT support professional with extensive experience in remote and onsite end-user support, desktop troubleshooting, hardware break/fix, deployments, imaging, ticket management, and network/VPN connectivity. Proven record supporting enterprise users, field technicians, VIPs, call centers, healthcare, laboratory, payment-processing, and kiosk environments. Consistently recognized for high ticket resolution volume, SLA performance, customer communication, and independent problem solving.

Deployment Technician at Acrelec America (2024-09 – Present)

• Provide remote deployment and technical support to field technicians installing self-service kiosk systems for multiple international brands.
• Connect to kiosk systems remotely using TeamViewer to assist with installation, configuration, testing, and troubleshooting.
• Diagnose and resolve hardware, software, network, and connectivity issues encountered during field deployments.
• Guide field technicians through technical procedures and real-time issue resolution to support successful kiosk installations.

IT Technician at CompuCom / FirstEnergy Corp. (2024-01 – 2024-03)

• Supported FirstEnergy NOC, office, and field staff through ServiceNow.
• Managed an IT Solutions Café, resolving walk-up hardware, software, network, and VPN issues.
• Reimaged desktops and laptops using SCCM and coordinated hardware and peripheral replacements.

End User Support Technician at Verizon (2022-12 – 2023-11)

• Supported call center agents, supervisors, and managers through messaging, web conferencing, and phone for hardware, software, network, Citrix, and VPN issues.
• Managed assigned incidents in ServiceNow, maintained end-user communication and ticket status, and consistently ranked as a top ticket resolver within SLA.
• Reimaged thin clients and laptops using SCCM and coordinated computer and peripheral replacements.

End User Support Technician at Verizon (2021-10 – 2022-12)

• Provided remote support through live chat, web conference, and phone for software, systems access, connectivity, and desktop issues.
• Supported Windows and Mac users across multiple departments and offices; troubleshot hardware and coordinated repairs with service providers.
• Managed IT setup and service requests and consistently ranked as a top ticket resolver within SLA.

IT Technician at Monmouth Medical Center (2020-09 – 2021-03)

• Resolved service requests involving workstation hardware, software, networking, installation, troubleshooting, and repair.
• Configured new-employee workstations and supported HP laptops and desktops, including bench break/fix repair.

Integration Specialist at Cardknox Development (2018-02 – 2019-05)

• Provided help desk support by phone, email, and ticket; remotely installed Verifone, Ingenico, and PAX EMV payment devices.
• Troubleshot transaction, device hardware, and payment gateway software issues and onboarded new merchants.

IT Technician at TE Subcom HQ (2017-01 – 2017-11)

• Administered a Windows 10 rollout of 300+ Lenovo-to-Dell laptops/desktops, including network data migration and ServiceNow ticket support.
• Provided desk-side/VIP support and resolved Outlook, network, VPN, printer, workstation, and peripheral issues; closed an average of 200 tickets monthly.

IT Services Technician at CompuCom / Johnson & Johnson WHQ (2016-08 – 2016-12)

• Provided end-user and VIP support for hardware, software, applications, LAN components, peripherals, laptop refreshes, SCCM installs, and data migration.

IT Technician / Software Specialist at Cornerstone Management Solutions (2013-07 – 2016-07)

• Supported Snap Close Pro title insurance software for 400+ clients using Zendesk; handled phone and remote support volume averaging 400–800 calls monthly.
• Resolved software issues, performed SQL Server and new-customer installations, and delivered resolutions, workarounds, and user training.

Desktop Support Engineer at CompuCom / Bristol-Myers Squibb (2011-03 – 2013-07)

• Supported onsite laboratories, including specialized computer builds, instrument software/drivers, desktop repair, data integrity concerns, VIP support, and user migrations.

IT Technician at Technisource / Seton Hall University (2010-01 – 2011-12)

• Provided hardware/software support to faculty and students, laptop bench repair, computer consultation, and printer/peripheral troubleshooting.

Field Service Representative at QualxServ / Dell Computers (2003-09 – 2010-05)

• Performed autonomous hardware break/fix service for commercial and residential Dell desktop and laptop customers throughout the assigned territory.