John Emmanuel Rivera

Dedicated professional with over five years of expertise in operations and service. Demonstrated proficiency in team leadership, fiscal management, stock oversight, and vendor relations. Fluent in both English and Tagalog, offering a steadfast focus on operational excellence, collaborative performance, and superior client engagement within demanding retail settings.

Crew Trainer - Jollibee - Mira Mesa, San Diego, CA

(2024-05)

• Facilitate the onboarding of new personnel by providing comprehensive guidance on transactional systems, service excellence, and health compliance.
• Accurately process cash and credit transactions while maintaining a balanced drawer.
• Enforce strict store cleanliness and food sanitation standards to ensure full regulatory compliance.
• Engage with customers to provide high-quality service, prepare and present food orders, and promptly resolve any service inquiries.

Barista / Cashier - Bean n Ben Cafe - Tarlac, Philippines

(2022 - 2024)

• Managed daily store operations, including opening/closing procedures.
• Balanced cash and credit transactions and reported daily earnings.
• Provided high-quality customer service, including food/beverage preparation and recommendations.

Baked Goods, Drinks, & Egg Distributor - Self-Employed - Tarlac, Philippines

(2020 - 2022)

• Managed product acquisition, pricing, marketing, and sales.
• Coordinated with suppliers and performed quality control on incoming goods.
• Ensured timely delivery and managed all financial transactions.

Undergraduate Coursework - Computer Science - Angeles University Foundation (2022 - 2023)

Undergraduate Coursework - Chemical Engineering - University of Santo Tomas (2019 - 2020)

Senior High School (STEM Strand) - Don Bosco Technical Institute (2019 - 2019)