John Farmer

Adaptable retail, security, and service professional with 10+ years of combined experience in customer service, safety monitoring, and operations. Skilled in maintaining secure, welcoming environments while overseeing customer flow, verifying deliveries, and supporting loss prevention. Recognized for professionalism, attentiveness, and the ability to resolve issues quickly and effectively.

Customer Flow & Safety Lead at Nova Farms (2025-05 – Present)

• Manage customer flow to ensure safety and efficiency.
• Respond promptly to safety concerns and maintain a professional atmosphere.
• Conducted safety audits to verify compliance with industry regulations and improve safety standards.
• Monitor for unusual activity and support loss prevention efforts.
• Collaborated with team members to identify potential hazards in the workplace.
• Facilitated regular safety meetings to raise awareness of safety protocols and share best practices.
• Supported emergency response drills to enhance team preparedness and response times.
• Monitored safety equipment and maintained inventory for proper functioning.
• Reviewed incident reports and provided recommendations for preventative measures.
• Proposed innovative ideas and solutions to improve team effectiveness and address safety challenges.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Completed day-to-day duties accurately and efficiently.

Carpet Cleaning Technician at Stanley Steemer International (2024-06 – 2025-05)

• Operated professional equipment for carpet, hardwood, and tile cleaning to ensure thorough and effective results.
• Prepared customized cleaning solutions and resolved customer concerns to enhance satisfaction.
• Built client relationships through consistent delivery of high-quality service, fostering trust and loyalty.

Government Services Officer at Camden County College (2023-05 – 2024-05)

• Guided community members in navigating government services to ensure effective access.
• Addressed inquiries with accuracy and professionalism to enhance client satisfaction.
• Facilitated coordination of service delivery between departments to streamline processes.

Security Guard at IronRock Security (2022-07 – 2022-12)

• Responded to incidents to mitigate risks and supported emergency services during critical situations.
• Operated security screening equipment and enforced safety procedures to maintain a secure environment.
• Patrolled facilities to ensure safety and monitored surveillance systems for security breaches.

Patient Transport / Lab Aid at Virtua Lady of Lourdes (2021-04 – 2022-02)

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Transported patients with care, ensuring safety and confidentiality throughout the process.
• Supported nursing staff and coordinated lab operations to facilitate efficient patient care.
• Executed daily operational tasks to maintain smooth workflow.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.

Fuel Attendant / Cashier at Wawa (2018-06 – 2020-03)

• Provided customer service while accurately processing cash transactions.
• Maintained safety standards and ensured site cleanliness.
• Operated fuel dispensers and ensured proper fueling techniques.
• Monitored fuel inventory levels and reported discrepancies promptly.
• Assisted customers with fueling needs and provided product information.

Sales Associate at Toys R Us (2016-06 – 2018-07)

• Guided customers through purchases, contributing to sales growth and supporting loss prevention efforts.
• Decreased customer complaints by 40% through proactive service initiatives.
• Assisted customers with product selection and inquiries in a fast-paced retail environment.
• Managed inventory restocking and organization on the sales floor and stockroom.
• Demonstrated toy features to enhance customer engagement and satisfaction during sales.

Street Leader at Urban Promise Ministries (2013-06 – 2016-06)

• Mentored youth in educational and recreational programs, fostering skill development and personal growth.
• Coordinated volunteers for curriculum development, enhancing program quality and participant engagement.
• Organized community events to engage youth and families effectively.
• Led outreach initiatives to connect with underserved neighborhoods.
• Coordinated volunteer training sessions to enhance service delivery.

High School Diploma in Carpentry, Auto Technician, Law & Public Safety – Pennsauken Technical High School (2018-06)