Customer Flow & Safety Lead at Nova Farms (2025-05 – Present)
- Manage customer flow to ensure safety and efficiency.
- Respond promptly to safety concerns and maintain a professional atmosphere.
- Conducted safety audits to verify compliance with industry regulations and improve safety standards.
- Monitor for unusual activity and support loss prevention efforts.
- Collaborated with team members to identify potential hazards in the workplace.
- Facilitated regular safety meetings to raise awareness of safety protocols and share best practices.
- Supported emergency response drills to enhance team preparedness and response times.
- Monitored safety equipment and maintained inventory for proper functioning.
- Reviewed incident reports and provided recommendations for preventative measures.
- Proposed innovative ideas and solutions to improve team effectiveness and address safety challenges.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Carpet Cleaning Technician at Stanley Steemer International (2024-06 – 2025-05)
- Operated professional equipment for carpet, hardwood, and tile cleaning to ensure thorough and effective results.
- Prepared customized cleaning solutions and resolved customer concerns to enhance satisfaction.
- Built client relationships through consistent delivery of high-quality service, fostering trust and loyalty.
Government Services Officer at Camden County College (2023-05 – 2024-05)
- Guided community members in navigating government services to ensure effective access.
- Addressed inquiries with accuracy and professionalism to enhance client satisfaction.
- Facilitated coordination of service delivery between departments to streamline processes.
Security Guard at IronRock Security (2022-07 – 2022-12)
- Responded to incidents to mitigate risks and supported emergency services during critical situations.
- Operated security screening equipment and enforced safety procedures to maintain a secure environment.
- Patrolled facilities to ensure safety and monitored surveillance systems for security breaches.
Patient Transport / Lab Aid at Virtua Lady of Lourdes (2021-04 – 2022-02)
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Transported patients with care, ensuring safety and confidentiality throughout the process.
- Supported nursing staff and coordinated lab operations to facilitate efficient patient care.
- Executed daily operational tasks to maintain smooth workflow.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Fuel Attendant / Cashier at Wawa (2018-06 – 2020-03)
- Provided customer service while accurately processing cash transactions.
- Maintained safety standards and ensured site cleanliness.
- Operated fuel dispensers and ensured proper fueling techniques.
- Monitored fuel inventory levels and reported discrepancies promptly.
- Assisted customers with fueling needs and provided product information.
Sales Associate at Toys R Us (2016-06 – 2018-07)
- Guided customers through purchases, contributing to sales growth and supporting loss prevention efforts.
- Decreased customer complaints by 40% through proactive service initiatives.
- Assisted customers with product selection and inquiries in a fast-paced retail environment.
- Managed inventory restocking and organization on the sales floor and stockroom.
- Demonstrated toy features to enhance customer engagement and satisfaction during sales.
Street Leader at Urban Promise Ministries (2013-06 – 2016-06)
- Mentored youth in educational and recreational programs, fostering skill development and personal growth.
- Coordinated volunteers for curriculum development, enhancing program quality and participant engagement.
- Organized community events to engage youth and families effectively.
- Led outreach initiatives to connect with underserved neighborhoods.
- Coordinated volunteer training sessions to enhance service delivery.
