Cage Operations Supervisor - Yaamava' Resort & Casino - Highland, CA
(2021-11)
- Supervise senior cashiers, line cashiers, and cage support cashiers to ensure accurate, efficient, and customer-focused cage operations.
- Interview, hire, train, and develop staff, providing coaching and performance feedback to maintain high service standards.
- Address customer issues and escalations, resolving complaints professionally while maintaining guest satisfaction and compliance.
- Ensure adherence to all enterprise policies, regulatory requirements, and internal controls, protecting guests and the organization.
- Collaborate with leadership to champion organizational values and support a welcoming, respectful casino environment for all guests.
Line Cashier & Cage Support - Yaamava' Resort & Casino - Highland, CA
(2016-09 - 2021-11)
- Handled coins, chips, slot machine transactions, credit cards, and cash with a high level of accuracy and attention to detail.
- Verified currency, coins, IDs, credit cards, and monetary instruments, identifying and preventing counterfeit or fraudulent activity.
- Complied with Gaming Commission Regulations, Bank Secrecy Act, Title 31, and U.S. Patriot Act requirements in all transactions.
- Built banks for internal customers and completed required paperwork according to policies and procedures, ensuring accurate records.
Project Manager - International Federation of Red Cross - Multiple Countries
(2001-06 - 2014-07)
- Planned, designed, and managed community development projects focused on improving people's living conditions and access to services.
- Coordinated project personnel, trained staff and volunteers, and oversaw delivery of support to vulnerable communities.
- Managed cash forecasts, project expenditure, and working advances, maintaining financial accuracy and accountability.
- Built trusting relationships with diverse stakeholders, demonstrating empathy, cultural sensitivity, and strong communication skills.
- Reviewed cash forecasts and expenditures to ensure proper use of funds and alignment with project goals.
