John Jones

Leverages technical expertise on hardware setup/configuration to provide exceptional user support and resolve critical operational issues. Experience includes managing after-hour support for classified materials and communications.

Communications and Signal Supervisor at Norfolk Southern Corporation (2003-08 – 2012-10)

• Resolved issues, and adjusted policies to meet changing needs.
• Hired and managed employees to maximize productivity while training staff.
• Reduced operational costs through strategic cost management initiatives.

Supervisor at Norfolk Southern (1976-06 – 2012-10)

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve.

Electrical Technician (1969-06 – 1971-06)

• Troubleshooting, Electrical installation and maintenance.

Electrician (1967-06 – 1971-06)

• Troubleshooting and installing all phases of electrical work.

Degree in Industrial Electricity – Perryville High School (2012-10)

Electrical – Cecil County School of Technology