Technical Writer - Summit Racing Equipment - Tallmadge, OH
(2021-11)
Write and maintain technical automotive content that helps customers understand parts, applications, installation concerns, and product selection.
- Author and manage technical articles covering GM LS/LT, Ford Coyote, Dodge Hemi, drivetrain, suspension, brake, steering, and hot-rodding topics.
- Translate complex automotive information into clear, practical language for enthusiasts, builders, and everyday customers.
- Manage and integrate new and existing articles into Microsoft CE from Oracle while maintaining accuracy and usability.
- Identify new content opportunities based on customer needs, product trends, search behavior, and market demand.
- Assemble and present weekly customer engagement metrics for help center content.
- Collaborate with product, catalog, and marketing teams to improve the clarity and accuracy of technical information.
Sales Manager - Three Pedals - Sterling, VA
(2020-03)
Manage customer sales, technical support, vendor relationships, and product sourcing for a performance automotive company specializing in manual transmission conversions and related upgrades.
- Provide technical advice, quotes, and product recommendations based on customer vehicles, applications, and build goals.
- Help customers select components for manual transmission swaps, LS/LT swaps, clutch systems, brake upgrades, suspension upgrades, and drivetrain packages.
- Fill in as a service technician when needed, supporting hands-on installation, troubleshooting, fabrication, and mechanical problem solving.
- Research new product offerings and respond to aftermarket automotive trends.
- Source new aftermarket automotive products and support pricing strategies to protect profitability.
- Create and maintain social media, web, and product content to support brand awareness, product education, and sales.
- Use and implement AI-assisted workflows to improve content creation, customer communication, product research, and internal process efficiency while maintaining technical accuracy and brand voice.
- Attend trade shows and industry events to identify product opportunities, build vendor relationships, and track market trends.
- Provide hands-on, application-based product guidance for GM B-body, Impala SS, F-body, Mustang, Corvette, and other performance vehicle platforms.
Product and Content Specialist - Automotive Applications and Data - Fairlawn, OH
(2014-08 - 2020-03)
Managed more than 5,000 part numbers while maintaining application accuracy, catalog integrity, and product data quality.
- Created and maintained ACES and PIES data for automotive catalog accuracy.
- Managed product data for hoses, timing components, serpentine systems, and related automotive categories.
- Researched and sourced 200+ new parts per year to expand product offerings.
- Worked directly with Quality Assurance and customers to resolve product quality issues and improve product information.
- Interpreted OE data to support complete and accurate product lines.
- Maintained dimensional, photographic, application, and marketing data for catalog and customer use.
- Performed hands-on part identification, cross-referencing, testing, inspection, and technical reporting.
- Worked accurately with large spreadsheets exceeding 150,000 rows.
- Built mechanical displays for trade shows and supported product presentation efforts.
- Analyzed market trends to determine which products, vendors, and product lines should be retained, expanded, or discontinued.
Outside Sales / Technical Service Representative - Maval Manufacturing - Twinsburg, OH
(2012-09 - 2014-07)
Managed B2B customer relationships, technical service calls, and vendor communication in the automotive parts industry.
- Generated more than $3.5 million in revenue through outside sales and customer account support.
- Provided technical support for rack and pinion steering products.
- Scheduled and attended trade shows and sales trips for new customer development.
- Reviewed pricing structures, set discounts based on customer potential, and enforced company pricing policies.
- Developed and maintained customer price sheets to support profitability and consistency.
- Assisted with product sourcing and vendor management to maintain and expand product offerings.
Manager - EMS Automotive - Cleveland, OH
(2011-03 - 2012-09)
Supervised daily operations, customer service, vendor relations, product selection, and shop/business needs.
- Managed a team of 10 employees with responsibilities ranging from customer service to facility support.
- Handled returns, customer service requests, technical support, and product quality concerns.
- Supported sales, inventory, and operational decisions in a hands-on automotive environment.
Tower Technician - Leading Edge Tower
Sales and Service - AkzoNobel Automotive Coatings
Special Orders / Technical Customer Service - Matco Tools
Customer Service Manager - AutoZone
Technician / Manager in Training - BP ProCare
Tire Technician / Alignment Technician / Service Technician - Mueller Tire and Brake
