John Kreifels

Dedicated professional with extensive experience in customer service, physical labor, and team environments. Proven ability to manage multiple businesses and drive results through effective teamwork and communication.

Athletic Experience: Starting defensive player at Eastern Washington University, emphasizing teamwork and discipline.

Physical Labor Skills: Proficient in landscaping, handy man work, and power tool operation, with a strong focus on safety.

Sales & Marketing Expertise: Successful in branding, website management, and email marketing; skilled in Adobe Creative programs and content management systems. A hardworking leader with a commitment to building strong teams and revitalizing operations for maximum profitability and client satisfaction.

Manager at Rise & Shine Services & More (2023-07 – Present)

• Developed and maintained relationships with customers and suppliers through account development.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
• Maintained floor cleaning and waxing equipment.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
• Moved furniture for cleaning and set up for special events.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Used hand trucks or manually lifted supplies, equipment and heavy furniture.

Customer Service Representative at Cellfix (2020-07 – 2023-05)

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Communicated with vendors regarding backorder availability, future inventory and special orders.
• Erased user data, debugged application issues and refurbished devices for resale.
• Installed and configured new devices and system components.
• Provided primary customer support to internal and external customers.

Landscape Laborer at Trunell Landscaping (2018-08 – 2020-09)

• Handled hedge, bush and shrub trimming.
• Demonstrated skilled use and maintenance of landscape tools and equipment.
• Maintained commercial and residential landscapes with comprehensive and diverse team.
• Enhanced visibility and improved tree and bush shape through intentional pruning.
• Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.

Front End Cashier at Costco (2020-03 – 2020-07)

• Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
• Helped customers complete purchases, locate items and join reward programs.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
• Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.

Sales Manager at Compassionate Care Home Health Services (2019-06 – 2019-08)

• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
• Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
• Produced contracts, reports, letters, and proposals for clients.

Personal Trainer at Fit Republic (2019-04 – 2019-06)

• Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
• Trained clients during strength training, cardio vascular exercise and stretching.
• Designed specific workout systems for individual clients based on performance ability.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.

Inventory Stocker at Delta Sierra Beverage (2018-08 – 2019-04)

• Labeled products, rotated stock and fronted merchandise for appealing display.
• Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
• Tracked production and quality control systems to proactively identify deficiencies.
• Stocked warehouse efficiently by comparing item numbers with storage locations.
• Created and enforced detailed organization processes to increase quality and service standards.

Assistant Handyman at Beckering Landscaping CO (2014-09 – 2018-06)

• Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
• Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
• Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
• Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.

Bachelor of Arts in Communication Studies – Eastern Washington University (2014-08 – 2018-06)

High School Diploma – Thomas Downey High School (2009-08 – 2013-06)