Business Analyst - Gifted Blessings - Memphis, TN
(2023-06)
- Supply Chain Optimization: Analyzed regional market dynamics and cultivated key stakeholder partnerships to optimize supply chain pipelines, boosting inventory levels by 10%.
- Process Improvement: Conducted end-to-end process mapping and workflow analysis on inventory cycles, implementing data-driven operational adjustments that increased efficiency by 5%.
- Data Pipeline Management: Directed cross-functional project coordination and managed administrative data pipelines using analytics to ensure alignment with organizational objectives.
Business Analyst - AnovoRx - Memphis, TN
(2020-06 - 2023-06)
- Reporting Efficiency: Streamlined monthly and quarterly BI reporting cycles through cross-functional collaboration, reducing total processing time by 10% via standardized procedures.
- Compliance & Risk Management: Managed critical FDA-mandated compliance audits and optimized processing workflows for time-sensitive reports, reducing turnaround times by 15%.
- Cross-Functional Communication: Enhanced cross-departmental data channels to resolve workflow friction, increasing client and customer satisfaction metrics by 2%.
- Data Modeling & BI: Designed and maintained advanced Excel models and foundational SQL queries to extract performance metrics, facilitating concise data visualization and stakeholder briefings.
- KPI Monitoring: Tracked and evaluated KPIs to analyze program effectiveness, delivering actionable recommendations to enhance service delivery and strategic resource positioning.
Operations Development Associate - AnovoRx - Memphis, TN
(2020-01 - 2020-06)
- Rapid Promotion: Accelerated to Business Analyst within 6 months following formal executive recognition from the President for outstanding contributions to operational initiatives.
- Financial & Trend Analysis: Evaluated financial datasets and applied business analysis frameworks to identify market trends, generating data-driven recommendations for process upgrades.
- Customer Operations: Utilized Zendesk to resolve complex inquiries efficiently, resulting in a direct 2% improvement in customer satisfaction metrics.
Intern / Rotational Internship - Make-A-Wish Mid-South / Sound Credit / Soundways / ServiceMaster - Memphis, TN
(2016-05 - 2019-12)
- Cross-Functional Operations: Supported operational workflows, data entry validation, and general administration tasks across distinct corporate and non-profit environments.
General Manager - Sekisui USA - Memphis, TN
(2008-08 - 2015-11)
- Financial Modeling & Costs: Developed complex MS Excel budget forecasting models to manage operational costs and strategically negotiated new vendor agreements to minimize expenditure.
- Turnaround Strategy: Formulated and implemented a localized growth strategy encompassing staffing optimizations, community engagement, and cost control, successfully reversing negative sales trends.
- Operational Restructuring: Introduced sweeping procedural shifts across recruitment pipelines and operational frameworks, building an efficient, scalable organizational foundation.
