John Marshall
Service Representative
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About
High Honors graduate (4.0 GPA) at Cabrillo College with 9+ years of experience in patient-facing service, administrative support, and fast-paced, compliance-driven environments.
Background includes trauma-informed communication, mental health peer support, crisis de-escalation, and patient experience enhancement alongside front desk coordination, scheduling, electronic documentation accuracy, and EHR adaptability, medical terminology efficiency, anatomical positions/directional knowledge, highly proficient with computer systems (70+ WPM), ServSafe/RBS & Mental Health First Aide (MFHA) certified, clear phone and in-person communication, and maintaining professionalism, empathy, and calm under pressure across diverse populations.
Experience
Wellness Ambassador at Cabrillo College (2025-01 – Present)
Provided trauma-informed support, crisis intervention, and resource navigation to student peers, focusing on mental health and the Eight Dimensions of Wellness while maintaining professionalism, empathy, and confidentiality.
Support Specialist at PR Farms (2025-05 – 2025-10)
Assisted guests with informed product selection, ensured regulatory compliance, processed accurate transactions, handled large sums of cash, and completed regular inventory audits.
Lead Barista, Sales Associate at Barnes & Noble (Café) (2020-06 – 2025-01)
Served as lead barista in a high-volume cafe, training and mentoring team members, coordinating daily operations, handling cash and POS transactions with accuracy, ordering inventory and fostering a warm, welcoming environment.
Lead Server, Bartender at Sino (2015-06 – 2020-03)
Coordinated dining room and bar operations, trained staff, managed guest interactions, processed transactions, and delivered exceptional customer service.
Office Administrative Assistant at Berkeley City College (2014-02 – 2015-06)
Managed scheduling, student intake support, records tracking, document processing, and confidential health record documentation while assisting daily EOPS office operations in a fast-paced administrative environment.
Education
A.A. in Health Science, A.A. of Liberal Arts and Science – Cabrillo College (2025-01 – 2026-05)
HS Diploma – Berkeley High (2011-09 – 2015-06)
