John Robinson

A highly motivated, results driven customer service representative with 6 years of customer-facing experience, a drive to connect and serve, expertise in leading small teams, and customer retention via excellent service and rapport.

Logistics and Customer Service Representative at Chattanooga Armature Works (2022-01 – 2025-10)

• Fielded customer calls to place orders, delivering courteous service that boosted customer retention through strong rapport
• Accurately documented part and object details for delivery and processed payments efficiently
• Personally delivered items fitting in a box truck across the tristate area, ensuring timely and accurate fulfillment

Night Stock Assistant Manager at Food City (2019-05 – 2022-12)

• Monitored high-consumption items to place timely orders, preventing gaps between customer demand and product availability
• Led nightly unloading of shipments with a small team, ensuring the store was fully stocked and organized for the next day
• Assigned tasks to team members, ensuring efficient and timely completion of work
• Maintained team morale and trained new associates on company methodology and product locations