Product Support Specialist/Trainer at SmartMLS (2022-01 – Present)
- Deliver exceptional customer service and technical support, helping users confidently navigate software, technology, and complex processes.
- Troubleshoot and resolve customer issues efficiently while clearly explaining solutions to users with varying levels of technical experience.
- Build strong customer relationships through active listening, patience, professionalism, and effective communication across phone, email, chat, support platforms, and multiple tradeshows.
- Manage multiple priorities with strong attention to detail, document interactions accurately, and follow issues through to resolution.
- Collaborate with cross-functional teams to identify recurring issues, improve processes, and enhance the overall customer experience.
- Quickly learn new software, systems, and procedures and effectively translate technical information into simple, easy to understand directions.
- Lead recurring virtual and in-person client training programs, demonstrating product features and functionality to enhance user adoption and proficiency.
Customer Service Representative at MBI, INC (2021-01 – 2022-12)
- Managed all customer interactions via phone, email, and written correspondence, providing prompt and professional support.
- Processed customer orders and payments accurately and efficiently while providing timely product information and resolving inquiries.
Customer Success Representative at Quadient (2018-01 – 2021-12)
- Engaged existing clients through personalized consultations, remotely accessing systems to assist with setup, configure key features, and provide software demonstrations and guidance to increase adoption and utilization.
- Educated clients on software capabilities and best practices while consistently meeting daily call-volume targets and monthly client onboarding goals.
Account Executive at PCM-G
Account Manager at Transcentive
Account Manager at Really Good Stuff
Account Manager at Western Global
