Backup Team Lead at Boise Cascade (2025-07 – Present)
- Led daily team operations by supporting and directing crew members to meet production goals and deadlines
- Acted as Team Lead in absence of leadership, ensuring smooth shift performance and accountability
- Increased team efficiency by organizing workflow, delegating tasks, and reducing downtime
- Trained and mentored new hires, improving team skill level and overall productivity
- Enforced safety standards and OSHA compliance, maintaining a safe and incident-free work environment
- Identified and resolved production issues quickly to keep operations running efficiently
- Monitored product quality and implemented corrective actions to meet company standards
- Communicated directly with management to report performance metrics, challenges, and improvements
- Built strong team morale by motivating employees and maintaining a positive, results-driven environment
- Contributed to continuous improvement efforts to enhance productivity and reduce waste
Plumber Helper at Whatley Plumbing (2025-01 – 2025-07)
Assisted licensed plumbers with installation and repair of residential and commercial plumbing systems
- Carried and prepared tools, materials, and pipe fittings for job sites
- Dug trenches, cut and measured pipes, and supported rough-ins and fixture installation
- Maintained clean and organized workspaces, ensuring tools were stored properly and safely
- Followed safety procedures and helped troubleshoot plumbing issues as directed
- Gained hands-on experience with water lines, drain systems, and basic code compliance
- Supported job completion by transporting materials and helping finalize inspections
Store Manager Trainee at ALDI-Montgomery (2024-08 – 2025-01)
Completed intensive training in a high-volume store generating over $1M in monthly profit. Gained hands-on experience in all areas of store operations including inventory control, merchandising, staffing, and customer service. This role developed my leadership, problem-solving, and organizational skills in a high-pressure, results-driven retail setting.
- Assisted in managing daily operations, including opening/closing, cash handling, and stock management in a fast-paced environment
- Supported leadership with employee scheduling, training, and performance feedback to maintain team efficiency and morale
- Ensured exceptional customer service standards were met while resolving issues quickly and professionally
- Analyzed sales and performance data to support decision-making and contribute to store success
- Maintained strict adherence to Aldi's operational procedures, safety standards, and cleanliness expectations
Truck Care Manager at Love's Travel Stops & Country Stores (2022-06 – 2024-07)
- Promote sales growth
- Ensure their teams are well trained, exhibit and coach outstanding customer service
- Demonstrate a high sense of urgency, maintain a clean and safe facility, and ALWAYS do what's right for employees
- Assist in store & general facility maintenance
Operations Manager at Love's Travel Stops & Country Stores (2022-02 – 2022-06)
- Assess and analyze line budget
- Set individual and team targets
- Assist in planning, implementation, and follow up of manufacturing lines
- Identify potential problems and work to find solutions
- Develop, implement, and maintain quality assurance protocols
- Create initiatives and further the company's goals
- Oversee materials and inventory management
- Monitor daily deliveries, create reporting metrics, and actively review information
- Coordinate different teams to exchange ideas
- Manage communications throughout departments
Service Advisor at Love's Travel Stops & Country Stores (2020-11 – 2022-02)
- Greeting customers in person or by phone and providing exceptional customer service
- Listen to the description of problems or service needed
- Determine type of service required based on diagnosis and prepare repair orders
- Estimate the time and cost of every repair
- Advise customers on other available services
- Secure agreement from the customer prior to all repairs
- Manages delivery of required repair action by successfully setting and managing customer expectations and accepts accountability for delivering outstanding service levels
- Clearly explain the requested service of every truck
- Act as a liaison between the customers and technicians
- Maintains documentation, including purchases orders, invoices, work orders, etc.
- Verify all final invoices and reconcile work performed and charges
Tire Technician at Love's Travel Stops & Country Stores (2020-09 – 2020-11)
- Take ownership of the sale, removal and replacement of tires up to, but not limited to, commercial vehicles
- Assist customers with roadside services
- Be responsible for equipment repair and maintenance of the store facility including general housekeeping duties
- Ability to work a flexible schedule to include some nights, weekends or holidays
- Be mechanically inclined
- Capability to lift minimum of 50 pounds, working in close quarters
- Always put the safety and satisfaction of your customers first, complying with company safety policies & procedures
Gym Attendant at Strong 24Hr Gym (2020-03 – 2020-08)
- Maintained cleanliness of gym equipment and facilities
- Greeted members, handled sign-ups, and supported customer service
Cashier/Customer Service at Arby's-Clanton (2019-05 – 2020-03)
Take customers orders, customer service, handle money, make/prep food, open and close restaurant
Underground Utility Technician at Cobb Underground (2018-09 – 2019-05)
- Led crew in underground cable installation for Charter Spectrum
- Operated trenchers and hand tools, drove company truck to job sites
- Completed installations per schedule and ensured safety protocols
Cap Team 2 Associate at Walmart-Calera (2018-05 – 2018-09)
- Unloading the General Merchandise trucks and placing the freight on different pallets for staging
- Stocking merchandise on shelves with new products
- Operating jacks to move bulk merchandise for stocking
- Selecting specific merchandise for stocking as per the pick sheets
