Johnell Williams

Dedicated, enthusiastic and reliable with years of case management and management experience.

• Great communication and follow-up services.
• Proven ability to lead a team while taking ownership and responsibility of assigned and specific tasks.
• Expertise in developing programs, customer and client relations, monitoring all grant requirements, and serving as Youth and Homeless Advocate.

Program Director - Catholic Charities, Homeless Programs - New Orleans, LA

(2025-01)

• Implement and evaluate homeless services programs to meet community needs and organizational goals.
• Manage day-to-day operations
• Ensure compliance with local, state, and federal regulations with funder requirements.
• Oversee data collection and reporting to measure program effectiveness and outcomes.
• Build and maintain partnerships with community partners
• Supervise program staff
• Advocate for policies that support the homeless population.

Case Manager - Catholic Charities, Homeless Programs - New Orleans, LA

(2019-06 - 2025-01)

• Develop relationships with community partners; Landlords/Property Managers, Food Pantries, Benefits Enrollment, Shelters, Respite from the street, Disability Services
• Develop individualized client case plans with the clients' input.
• Maintains accurate, detailed, well-written client files.
• Assists clients with direct services, empowerment programs, other appropriate resources/activities and direct assistance when available and appropriate.
• Assist clients with Basic Life Skill needs (hygiene, cleaning and maintaining a clean house, budgeting and managing finances, job skills, etc.).
• Identify resources available and advocate on behalf of the client.
• Follow policies and guidelines for all grant resources.
• Document all funds expended through the programs.
• Input data into databases such as HMIS/Apricot and complete all required daily numerical/narrative logs.
• Provide monthly and quarterly reports of casework activities, progress and problems to supervisor.
• Close cases as appropriate as case plan is implemented, completing case closure documents.
• Teach the client how to access resources so that they may do so independently in the future.

Program Director - Catholic Charities, Homeless Programs - New Orleans, LA

(2009-06 - 2016-10)

• Managed the day-to-day operation of the programs.
• Directed the implementation of policies and procedures in compliance with agency, funding licensing, certification and accreditation.
• Responsible for recruiting qualified candidates to fill required positions within the program in a timely manner.
• Served on the management team and facilitated the integration of the strategic plan into respective Program areas.
• Attended meetings and actively networked with local, regional, state, and national agencies that assist individuals and families that were in need.
• Developed and maintained linkages with community resources.
• Managed the programs' budget to ensure accuracy and maintained compliance guidelines.
• Submitted monthly, quarterly and annual reports as required in a timely manner.
• Responsible for office supervision and trained new staff members.
• Conducted staffing within the program to maintain adequate staffing.
• Responsible for completing annual performance evaluations.

Case Manager - Catholic Charities, Baronne St. Transitional Housing - New Orleans, LA

(2006-11 - 2009-06)

• Screened and assessed homeless clients in need of assistance.
• Conducted standard intake interviews to assess client resources and needs.
• Developed, monitored, and regularly evaluated individualized case plans.
• Addressed client's concerns and assisted the client in becoming self-sufficient.
• Followed policies and guidelines for all grant resources.
• Provided information and referral services to those who are ineligible for the program.
• Served as advocate for residents receiving services.
• Worked collaboratively with program staff.
• Worked collaboratively with other community partners.

Case Manager - Catholic Charities, Healthy Start Program - Fort Worth, TX

(2006-06 - 2006-11)

• Provided home visiting and support services to clients.
• Worked with families to enhance healthy child development.
• Decreased the risk factors for infant mortality.
• Maintained case history records and prepared reports.

Child Care Specialist - Odyssey House - New Orleans, LA

(2003-05 - 2005-08)

Case Manager - Covenant House - New Orleans, LA

(2000-02 - 2003-04)

Master of Science - Human Services - Walden University (2026-11)

Bachelor of Arts - Social Work - Grambling State University (1997-05)