Program Director - Catholic Charities, Homeless Programs - New Orleans, LA
(2025-01)
- Implement and evaluate homeless services programs to meet community needs and organizational goals.
- Manage day-to-day operations
- Ensure compliance with local, state, and federal regulations with funder requirements.
- Oversee data collection and reporting to measure program effectiveness and outcomes.
- Build and maintain partnerships with community partners
- Supervise program staff
- Advocate for policies that support the homeless population.
Case Manager - Catholic Charities, Homeless Programs - New Orleans, LA
(2019-06 - 2025-01)
- Develop relationships with community partners; Landlords/Property Managers, Food Pantries, Benefits Enrollment, Shelters, Respite from the street, Disability Services
- Develop individualized client case plans with the clients' input.
- Maintains accurate, detailed, well-written client files.
- Assists clients with direct services, empowerment programs, other appropriate resources/activities and direct assistance when available and appropriate.
- Assist clients with Basic Life Skill needs (hygiene, cleaning and maintaining a clean house, budgeting and managing finances, job skills, etc.).
- Identify resources available and advocate on behalf of the client.
- Follow policies and guidelines for all grant resources.
- Document all funds expended through the programs.
- Input data into databases such as HMIS/Apricot and complete all required daily numerical/narrative logs.
- Provide monthly and quarterly reports of casework activities, progress and problems to supervisor.
- Close cases as appropriate as case plan is implemented, completing case closure documents.
- Teach the client how to access resources so that they may do so independently in the future.
Program Director - Catholic Charities, Homeless Programs - New Orleans, LA
(2009-06 - 2016-10)
- Managed the day-to-day operation of the programs.
- Directed the implementation of policies and procedures in compliance with agency, funding licensing, certification and accreditation.
- Responsible for recruiting qualified candidates to fill required positions within the program in a timely manner.
- Served on the management team and facilitated the integration of the strategic plan into respective Program areas.
- Attended meetings and actively networked with local, regional, state, and national agencies that assist individuals and families that were in need.
- Developed and maintained linkages with community resources.
- Managed the programs' budget to ensure accuracy and maintained compliance guidelines.
- Submitted monthly, quarterly and annual reports as required in a timely manner.
- Responsible for office supervision and trained new staff members.
- Conducted staffing within the program to maintain adequate staffing.
- Responsible for completing annual performance evaluations.
Case Manager - Catholic Charities, Baronne St. Transitional Housing - New Orleans, LA
(2006-11 - 2009-06)
- Screened and assessed homeless clients in need of assistance.
- Conducted standard intake interviews to assess client resources and needs.
- Developed, monitored, and regularly evaluated individualized case plans.
- Addressed client's concerns and assisted the client in becoming self-sufficient.
- Followed policies and guidelines for all grant resources.
- Provided information and referral services to those who are ineligible for the program.
- Served as advocate for residents receiving services.
- Worked collaboratively with program staff.
- Worked collaboratively with other community partners.
Case Manager - Catholic Charities, Healthy Start Program - Fort Worth, TX
(2006-06 - 2006-11)
- Provided home visiting and support services to clients.
- Worked with families to enhance healthy child development.
- Decreased the risk factors for infant mortality.
- Maintained case history records and prepared reports.
Child Care Specialist - Odyssey House - New Orleans, LA
(2003-05 - 2005-08)
Case Manager - Covenant House - New Orleans, LA
(2000-02 - 2003-04)
