Johnny Adame

Results-driven Financial Advisor with 25+ years of consultative sales experience across commercial B2B technology, debt settlement, tax resolution, and life insurance. Expert at diagnosing client needs and delivering tailored financial solutions using Salesforce, Debt Pay Pro, IRS Logics and other CRMs; consistently closed 8–15 debt-settlement enrollments weekly.

Licensed

Life/Health agent in California and Texas, experienced in selling Participating Whole Life policies and advising on riders to build generational wealth; trained and coached sales teams to improve conversion, compliance, and client retention. Bilingual in English and Spanish with a strong commitment to best-in-class client service and measurable outcomes.

Debt Enrollment Sales Specialist at Reliance Financial / Clear One Advantage (2020-05 – 2026-08)

Responded to inbound inquiries and conducted consultative sales conversations to evaluate client financial situations and recommend tailored debt settlement solutions. Consistently achieved an average of 8–12 debt-settlement enrollments weekly through a client-focused approach.

• Assisted clients to apply for call in loan pre-approved loan applications. Would ultimately pivot non qualified loan clients to qualified debt settlement options that make sense.
• Managed client accounts to ensure high standards of customer satisfaction, accurate documentation, and regulatory compliance.
• Negotiated settlement terms and coordinated with collections and legal teams to advance enrollments toward resolution.
• Trained and coached sales representatives on CRM best practices, script execution, and rebuttal techniques to improve conversion rates and team performance.
• Conducted comprehensive consultations, created enrollment plans, and provided ongoing account management to maximize client retention and outcomes.
• Also trained new Agents and assisted with TO to assist agent(s) to close debt settlement deals.

Tax Relief Agent at Tax Relief Advocates (TRA) (2019-06 – 2020-05)

Consultative Tax Relief Professional. High-Volume which included 12-15 high-intent inbound calls per day along with 30 to 55 outbound/follow-up calls per day. Typically following a Two-Phase Tax Relief Sales Process. Phase 1: Investigation & Information Purpose, to understand the exact nature of the debt, review IRS transcripts, and evaluate the taxpayer's financial situation. Phase 2: Tax Resolution Purpose, to resolve the tax issue with the IRS or state agency.

• Advised clients on Qualified Fresh Start Options as well as compliance strategies to attack and resolve IRS tax liabilities.
• Coordinated with licensed professionals to develop effective resolution plans and improve client outcomes.
• Leveraged CRM systems (IRS Logics, Salesforce) to track case progress and enhance client engagement.

Debt Enrollment Specialist at Lending Advocates (2015-01 – 2019-06)

Analyzed client financial situations and developed tailored debt relief strategies; used Salesforce and Debt Pay Pro to manage client relationships and streamline enrollment workflows. Conducted Loan Flip Calls and consultative sales meetings to close debt settlement agreements, ensuring accurate documentation and a high standard of client service.

Licensed Life Insurance Agent at New York Life Insurance Company (2008-11 – 2023-12)

Delivered comprehensive life insurance solutions tailored to diverse financial needs of families and businesses. Educated clients on the advantages of Participating Whole Life policies and associated Riders, enhancing understanding of complex financial products. Conducted annual policy reviews to ensure alignment of insurance solutions with clients' evolving circumstances and financial objectives.

Commercial Pro Audio Visual /IT/UC Sales Engineer at Various (1995-11 – 2015-01)

• Led technical sales cycles from needs assessment and solution design to RFP response and contract negotiation.
• Presented demos and proposals, collaborating with engineering and project teams to ensure accurate specifications and successful implementation.
• Managed client relationships and provided post-sale support and training to maximize system adoption and performance.

Business Management, IT Information Technologies in Business Management, IT Information Technologies – Stephen. F. Austin State University (1990 – 1994)