Johnny Collins

Support & Operations Specialist with 7+ years of experience strengthening logistics, inventory accuracy, workflow coordination, and internal operations across fast-paced corporate, fulfillment, and boutique environments. Known for bringing structure, clarity, and calm problem-solving to high-volume settings. Skilled in investigating discrepancies, maintaining accurate systems, and supporting cross-team communication to keep operations running smoothly.

Drawn to internal-facing roles where thoughtful work, steady processes, and reliable execution are valued. Currently focused on Chicago-based opportunities that blend operational support with continued growth in Excel, SQL, and Python.

Logistics Technician at Advocate Aurora Health (2025-06 – 2025-12)

Managed complex inventory across multiple hospital units using Workday to monitor stock levels and prevent supply disruptions.

• Managed complex inventory across multiple hospital units using Workday to monitor stock levels and prevent supply disruptions.
• Responded to urgent supply requests, prioritizing critical clinical needs and minimizing delays.
• Transported oxygen tanks and critical medical supplies while adhering to safety and time-sensitive protocols.
• Collaborated with clinical teams to allocate and ship medical products with 100% adherence to delivery standards.
• Operated RF scanners, pallet jacks, dollies, and carts to execute efficient material handling workflows.

Shipping Coordinator at Hubs (2023-01 – 2023-11)

Achieved a 98% on-time shipping rate through queue management and schedule monitoring.

• Achieved a 98% on-time shipping rate through queue management and schedule monitoring.
• Investigated inventory discrepancies to maintain accurate records.
• Processed and restocked returns; verified shipments against manifests and invoices.
• Coordinated with external partners to resolve damages and nonconformance, reducing return rates by 13%.
• Managed bills of lading and invoices for domestic and international routing.

Fulfillment Coordinator at Soap Distillery (2022-09 – 2022-11)

Coordinated daily fulfillment activities to support productivity and operational goals.

• Coordinated daily fulfillment activities to support productivity and operational goals.
• Verified order accuracy, packed shipments, and prepared pallets for carrier pickup.
• Unloaded merchandise, stocked inventory, and maintained clean, organized work areas.
• Monitored supply levels and purchased necessary materials.

Shipping & Receiving Associate at Thank God It's Natural (2020-07 – 2022-09)

Organized deliveries, sorted receivables, and maintained accurate inventory.

• Organized deliveries, sorted receivables, and maintained accurate inventory.
• Verified work orders against incoming shipments and updated invoices with purchasing managers.
• Trained new staff on shipping and receiving procedures.
• Operated forklifts and material-handling equipment to load, unload, and store goods.
• Inspected merchandise, resolved discrepancies, and ensured proper routing.

Merchant Care Representative at ShipBob (2020-02 – 2020-07)

Managed daily ticket and call queues, resolving merchant issues with clarity and efficiency.

• Managed daily ticket and call queues, resolving merchant issues with clarity and efficiency.
• Educated merchants on ShipBob's dashboard and fulfillment processes to reduce repeat issues.
• Built strong relationships through open, consistent communication.

B2B Fulfillment Associate at ShipBob (2019-09 – 2020-02)

Ensured accurate order fulfillment using RF scanners and verification practices.

• Ensured accurate order fulfillment using RF scanners and verification practices.
• Managed billing accuracy and shipping logistics in a fast-paced environment.
• Scheduled pickups and deliveries; operated forklifts and balers.
• Monitored shipment dates and expedited orders when necessary.

Merchant Care Operations Associate at ShipBob (2018-11 – 2019-09)

Identified stock discrepancies using Google Sheets and internal dashboards.

• Identified stock discrepancies using Google Sheets and internal dashboards.
• Processed orders, refunds, and exchanges with accuracy.
• Documented interactions and tracked resolutions using Salesforce, Asana, and JIRA.

Inventory Control & Quality Assurance Associate at ShipBob (2018-07 – 2018-11)

Conducted daily inventory counts and implemented quality control measures.

• Conducted daily inventory counts and implemented quality control measures.
• Tracked inventory movements and generated detailed reports.
• Collaborated cross-functionally to improve accuracy and streamline processes.

Maintenance Technician at Trunk Club (2016-01 – 2018-07)

Performed daily building walkthroughs and completed general repairs (light electrical, plumbing, carpentry, painting, fixtures).

• Performed daily building walkthroughs and completed general repairs (light electrical, plumbing, carpentry, painting, fixtures).
• Maintained warehouse equipment, shelving, and workstations.
• Responded to maintenance requests using the company's work-order system; tracked and prioritized tasks.
• Assisted with space setups, office moves, and event preparations.
• Monitored HVAC, lighting, and safety systems; coordinated vendor repairs.
• Supported major space reconfigurations during company growth phases.
• Helped maintain a polished, boutique environment for employees, stylists, and clients.

Receiving Associate at Trunk Club (2015-04 – 2016-01)

Received and verified incoming deliveries; maintained organized storage areas.

• Received and verified incoming deliveries; maintained organized storage areas.
• Used inventory systems to track shipments and reconcile discrepancies.
• Collaborated with team members to ensure timely distribution.

Special Operations Associate at Trunk Club (2014-08 – 2015-04)

Managed daily operations including inventory, order processing, and shipping logistics.

• Managed daily operations including inventory, order processing, and shipping logistics.
• Developed procedures that increased workflow efficiency by 20%.
• Collaborated cross-functionally to optimize operational processes.

Fulfillment Center Operations Associate at Trunk Club (2014-04 – 2014-08)

Processed online orders, operated warehouse machinery, and ensured accurate, timely deliveries.

• Processed online orders, operated warehouse machinery, and ensured accurate, timely deliveries.
• Managed outgoing shipments and maintained performance targets.

Returns Associate at Trunk Club (2013-11 – 2014-04)

Loaded/unloaded trucks, inspected goods, and implemented corrective actions.

• Loaded/unloaded trucks, inspected goods, and implemented corrective actions.
• Ensured accurate billing and proper inventory handling.

Machine Operator at Coin Wrap, Inc. (2011-06 – 2012-04)

Operated automated machinery to sort, count, and wrap bulk coins.

• Operated automated machinery to sort, count, and wrap bulk coins.
• Resolved machine jams and performed essential maintenance.
• Maintained strict adherence to Federal Reserve security standards.
• Consistently met daily production quotas with 100% accuracy.

Associate of Arts in Graphic Design – Prairie State College (2011 – 2013)