Johnny Em

Help desk oriented technical support professional with 6+ years of experience in credential administration, troubleshooting, user assistance, documentation, team coordination, and escalation. CompTIA Security+ and Network+ certified with an active DoD Top Secret clearance. Hands-on technical projects include Windows Server, Active Directory, Group Policy, PowerShell, DNS, Remote Desktop, SMB access troubleshooting, TCP/IP networking, and Ethernet installation.

Security Access Control at ALLIED UNIVERSAL | BOEING (2023-11 – Present)

• Managed a 12-person security team supporting access-control operations and coordinated response to alarms, access issues, and operational incidents.
• Resolved multiple alarm events within the required 5-minute response window, supporting timely incident response and secure site operations.
• Supported secure employee and visitor access by provisioning credentials, assigning access levels and time-based permissions, and maintaining electronic records for sensitive and SCIF areas.

Security Badge & Surveillance at RMI INTERNATIONAL | AMERICAN HONDA RESEARCH & DEVELOPMENT (2020-03 – 2023-11)

• Maintained employee and visitor badge access, permissions, schedules, and card-reader access while troubleshooting credential issues and coordinating resolution or escalation.
• Assisted with safe crowd control for 150+ people during fire-alarm evacuations, helping maintain orderly movement and site safety during emergency response.
• Monitored surveillance and access-control systems, responded to alerts, documented findings, and generated reports through electronic portals.

Inspection & Screening Specialist at ANDY FRAIN SERVICES | KUEHNE+NAGEL (2019-09 – 2021-09)

• Identified multiple suspected hazardous items during cargo screening using X-ray, ETD, and RFID systems, supporting secure screening operations and accurate incident documentation.
• Managed a 4-person team while troubleshooting ETD and X-ray equipment issues, coordinating operational checks and escalation to help restore screening capability.

Front Desk Support at GSG PROTECTIVE SERVICES (2016-04 – 2019-08)

• Supported employees and visitors with credential and access requests, created access badges, monitored computer-based surveillance and access systems, and documented or escalated issues to help maintain smooth front-desk operations.

High School Diploma / Equivalent – Polytechnic High School