Customer Service
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Hello, I am Johnny Johnson, and I am a detail‑driven administrative professional with strong customer service skills and a commitment to delivering accurate, reliable work in fast‑paced remote environments. I bring a calm, solutions‑focused approach to every task, whether I’m managing data, supporting clients, or organizing information behind the scenes.
I’m comfortable learning new systems quickly, following structured workflows, and maintaining high accuracy while meeting deadlines. My communication style is clear, respectful, and customer‑focused, and I take pride in helping people feel supported and understood.
I’m seeking an entry‑level remote role where I can contribute through dependable data entry, administrative support, and excellent service. I value professionalism, teamwork, and consistency, and I’m ready to bring a strong work ethic and positive attitude to a company that appreciates reliability and quality.
Johnny J. Johnson
Looking for a full-time remote position that will allow me to use my customer service, customer resolution, and customer satisfaction experience.
04/23-11/25
Retail Supervisor Morrison Healthcare Group Richmond, VA
Main assignment Chick-Fil-A. Direct the activities of associates to ensure job expectations, policies, and procedures were met. Responsible for on-board training and evaluations were performed. Prepare reports for management and was the person of contact for customer complaints as well as employee requests.
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General Manager Go Bird Richmond, VA
Started as crew member and advanced quickly to General Manager. Directed daily operations of the restaurant ensuring compliance with company standards in all areas. Including: product preparation, delivery, customer relations, inventory management, team management, recruiting, terminations, and retention of team members. Financial accountability and ensuring that the highest quality of products and services were delivered to every customer.
07/21-10/21
RV Ranger Sun Retreats New Point New Point, VA
Assisted with all site set-ups for arriving and departing guest. Escorted arrivals to their sites. Communicated all issues and concerns with Management. Provided excellent customer service to perspective and current guests. Patrolled the resort frequently and assisted guest when needed.
*Position was a contract.
3/15-05/21
Production Technician Precision Printer Services Portage, MI
Disassembled, cleaned, and inspected toner cartridges for remanufacturing purposes. Replaced worn-out components and refilled cartridges with high quality toner. Conducted quality control test to ensure the performance and reliability of remanufactured cartridges. Collaborated with the production team to meet daily production targets.
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Retail Sales Associate Goodwill Kalamazoo, MI
Operated the POS system, debit, and credit card machine with accuracy. Assisted customers in a professional and courteous manner. Followed all guidelines and procedures of the Push System in the placement and rotation od merchandise onto and off the sales floor. Maintained sales floor inventory levels. Completed nightly cash settlements and other reports as directed by team leads.
Active listening, Communication, Team player, Excellent time management, Conflict management, Problem solving and Cash Management
Kalamazoo Valley Community College Kalamazoo, MI
Some College courses with a focus in accounting
Diploma-College Prep
