
Technical Support Engineer II
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I’m a passionate IT professional who enjoys solving problems, learning new technologies, and helping people stay productive. I have experience supporting both corporate and client environments with everything from hardware and software troubleshooting to Microsoft 365, Azure/Entra ID, Intune, SharePoint, networking, and security tools.
Throughout my career, I’ve worked closely with users, engineers, and leadership teams to improve workflows, manage systems, support deployments, and create clear technical documentation. I’m someone who adapts quickly, communicates well, and takes pride in providing reliable support and a positive experience for users.
I’m always looking to grow my skills, take on new challenges, and continue building my career in IT and technology.
Role: IT Support & Systems Administration
Responsibilities: Managed IT procurement, virtual environments, SharePoint/OneDrive backups, IP printers, and biotech lab equipment support. Created SOPs and technical documentation.
Achievements: Improved operational efficiency through process documentation and supported secure system integrations for biotech clients.
HS Diploma w/some college credits.