Jolene Carmack

Seeking a Service Writer/Administrative position in the Automotive Industry within a challenging company which offers the possibility for professional growth and future career advancement opportunities.

Service Writer at JH Performance Diesel (2022-04 – Present)

• Writing and dispatching repair orders
• Writing repair estimates and ordering necessary parts
• Answering and directing phone calls
• Appointment scheduling, cash handling and credit card processing

Service Writer at Quality Auto Repair (2017-08 – 2020-03)

• Greeting customers and addressing customer's automotive concerns
• Writing and dispatching repair orders
• Writing repair estimates and ordering parts
• Appointment scheduling and managing shop/workflow, billing and cashiering customers upon repair completion

Express Service Writer at Crown Motors Nissan (2014-04 – 2015-03)

• Inputting customer and vehicle information, addressing customer concerns and writing repair orders
• Responding to telephone and in-person request for information
• Appointment scheduling, cash handling and credit card processing
• Placing follow up calls to ensure customer satisfaction

Service Writer at Perry's Automotive Repair Inc (2005-04 – 2012-04)

• Service Writing, addressing customer concerns and writing estimates for vehicle repairs, ordering parts
• Handling a high volume of calls, appointment scheduling and managing shop/workflow
• Billing and cashiering customers upon repair completion
• Always maintaining and ensuring a clean and safe working area
• Ensuring customer needs were met and providing excellent customer service

Hostess/busser at Hatch Cover Restaurant (2004-12 – 2005-04)

• Greeting and seating customers
• Getting customer drinks and bussing tables

Parts Delivery Driver at Franklin Auto Parts (2002-09 – 2005-04)

• Delivering and picking up parts to and from local auto repair shops
• Pulling parts for incoming orders
• Stocking shelves
• Writing returns and credits as needed

Customer Service/Cashier at Holiday Quality Foods (1999-04 – 2002-09)

• Cashiering customers through checkout lines
• Helping customers find products
• Stocking shelves
• Maintaining a clean working environment
• Providing excellent customer service

High School Diploma – West Valley High School (2000-06)