Service Writer at JH Performance Diesel (2022-04 – Present)
- Writing and dispatching repair orders
- Writing repair estimates and ordering necessary parts
- Answering and directing phone calls
- Appointment scheduling, cash handling and credit card processing
Service Writer at Quality Auto Repair (2017-08 – 2020-03)
- Greeting customers and addressing customer's automotive concerns
- Writing and dispatching repair orders
- Writing repair estimates and ordering parts
- Appointment scheduling and managing shop/workflow, billing and cashiering customers upon repair completion
Express Service Writer at Crown Motors Nissan (2014-04 – 2015-03)
- Inputting customer and vehicle information, addressing customer concerns and writing repair orders
- Responding to telephone and in-person request for information
- Appointment scheduling, cash handling and credit card processing
- Placing follow up calls to ensure customer satisfaction
Service Writer at Perry's Automotive Repair Inc (2005-04 – 2012-04)
- Service Writing, addressing customer concerns and writing estimates for vehicle repairs, ordering parts
- Handling a high volume of calls, appointment scheduling and managing shop/workflow
- Billing and cashiering customers upon repair completion
- Always maintaining and ensuring a clean and safe working area
- Ensuring customer needs were met and providing excellent customer service
Hostess/busser at Hatch Cover Restaurant (2004-12 – 2005-04)
- Greeting and seating customers
- Getting customer drinks and bussing tables
Parts Delivery Driver at Franklin Auto Parts (2002-09 – 2005-04)
- Delivering and picking up parts to and from local auto repair shops
- Pulling parts for incoming orders
- Stocking shelves
- Writing returns and credits as needed
Customer Service/Cashier at Holiday Quality Foods (1999-04 – 2002-09)
- Cashiering customers through checkout lines
- Helping customers find products
- Stocking shelves
- Maintaining a clean working environment
- Providing excellent customer service
