Joli S.

Healthcare and administrative support professional with 10 years of experience across long-term care and front-office environments. Experienced in documentation, record keeping, data entry, typing, email communication, handling sensitive information, customer/client support, and following established procedures. Healthcare experience provides a strong understanding of patient needs, care-team communication, and the importance of accurate and confidential records.

Highly organized, dependable, detail-oriented, and comfortable working independently. Seeking a remote Medical Records Specialist, Medical Records Clerk, Health Information, or healthcare administrative support position.

Certified Nursing Assistant at Melissa’s Personal Care (2020 – 2025)

• Provided daily support in a personal care/healthcare environment while maintaining professionalism, confidentiality, and attention to detail.
• Documented care, observations, and relevant resident information according to established procedures.
• Communicated important information to appropriate members of the care team and responded professionally to questions and concerns.
• Handled sensitive personal and health information appropriately and maintained patient/resident privacy.
• Managed multiple responsibilities in a fast-paced environment while prioritizing needs and completing required tasks accurately.
• Worked independently while maintaining reliability, organization, and consistent follow-through.

Certified Nursing Assistant | Long-Term Care at Blue Ridge Nursing (2018 – 2020)

• Provided direct care and support to residents in a long-term care setting while following established policies and procedures.
• Maintained accurate documentation related to resident care, observations, and changes in condition.
• Communicated with nurses, supervisors, residents, and families regarding care needs and important information.
• Protected confidential resident information and used discretion when handling sensitive health information.
• Balanced multiple resident-care responsibilities while maintaining accuracy, professionalism, and attention to detail.

Certified Nursing Assistant at White Oak Manor (2015 – 2018)

• Supported residents in a healthcare environment while following care procedures and maintaining respectful, confidential interactions.
• Completed required documentation and communicated relevant resident information to the appropriate care team.
• Observed and reported changes in resident condition and followed established communication procedures.
• Maintained organization and accuracy while managing multiple responsibilities in a busy care environment.

Front Office / Administrative Support at R&R; Recovery

• Operated the front office and handled day-to-day administrative responsibilities independently.
• Typed and prepared documents, copied paperwork, organized files, and handled routine office tasks.
• Managed email communication and responded to clients regarding repossessed vehicles and related matters.
• Communicated with lien holders and clients, including handling difficult or sensitive conversations professionally.
• Maintained organized paperwork and records while managing multiple priorities and deadlines.
• Used computer systems, email, typing, and basic office processes to keep daily operations organized.

CNA certification training, Pharmacy Technician certification training, and Pharmacology coursework. – York Technical College (2012 – 2015)

High School Diploma – Lewisville High School