customer service rep, front desk, hostess at resort and Ristorante Europa Italy (2010-01 – 2015-12)
- Managed a team of 35 people from various backgrounds.
- Created a good customer service experience for all our customers.
- worked thru different booking softwares.
- managed scheduled for all staff and payroll adjustments submissions.
manager at resort Airone Italy (2015-01 – 2016-12)
- Recruited 5 executive planners to create the new Planning business unit.
- Reduced stock with 20% by implementing a quicker ordering system.
- Improved the market share each year and kept the brand at the second position in NYC without new products.
- Recruited four persons until 2012 and successfully managed the team towards success.
customer service leader and personal shopper at Macys Las Vegas fashion show mall (2016-01 – 2019-12)
- Secured suppliers full functioning, managed team, managed fulfilling system
- Managed the database Organized monthly meetings with the board to review inventory
- Introduced the complete renewed purchasing small business credit card customer service specialist at Capital One (2022-01 – Present)
- specialized in small business owners credit card accounts, did different development courses, able to use different various systems to check accounts release payments, worked in a fast pace environment, perfected my communication and problem solving skills, worked thru with team in team meetings and emails. performed always with good numbers social media ambassador at different brand names (2018-01 – Present)
- created various content using different platforms for brands
