Jonas Graven

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Customer Service Associate - Cabela's - Lone Tree, USA

(2020-09)

• Leveraged expertise in technology to troubleshoot and resolve computer issues.
• Trained in various customer service roles in multiple store departments.
• Processed transactions accurately and quickly using point-of-sale systems.
• Cross-sold credit cards to achieve sales goals.
• Utilized commercial phone systems and Windows computers to assist customers with questions.
• Developed comprehensive understanding of switchboard customer service requirements.
• Answered customer questions from the service counter.
• Assisted customers in selecting outdoor gear and apparel throughout store.
• Stocked and organized shelves with new inventory and ensured product rotation.
• Trained on pallet jacks (both manual and powered) to move and organize inventory as needed.

Program Installer - Collegiate Concepts - San Jose, USA

(2019-05 - 2020-07)

• Installed dorm refrigerators & appliances according to design specifications.
• Collaborated with team members to assess installation needs and timelines.
• Tested and troubleshot systems to alleviate potential issues.
• Assisted with product delivery and maintenance.

Auto Mechanic Assistant - Tiger Motors - Santa Cruz, USA

(2019-03 - 2019-12)

• Assisted technicians with vehicle repairs and maintenance tasks.
• Organized tools and equipment to ensure efficient workflow.
• Maintained cleanliness and safety standards in the shop environment.
• Supported team in diagnosing vehicle issues using diagnostic tools.
• Trained on power tool use to support technician needs.

Barista - Pressed Coffee Roasters - Dallas, USA

(2015-06 - 2017-06)

• Prepared espresso beverages & Prepped espresso bar.
• Processed transactions on iPad POS system.
• Experienced in opening and closing procedures including balancing the cash drawers.

Program - Computer Networking Technology Program - Arapaho Community College (2025-05)

High School - High School, Homeschool Student (2019-06)