Jonathan Causey

Business Management student at the University of West Georgia with progressive experience in manufacturing operations, quality assurance, maintenance, order fulfillment, and customer service. Experienced in quality inspection, production support, equipment operation, employee training, documentation, Microsoft Excel, and Standard Operating Procedures (SOPs). Detail-oriented, adaptable, safety-focused, and committed to quality standards, operational efficiency, and continuous improvement.

Restaurant Maintenance Assistant

(2024-01 - 2026-01)

• Maintained restaurant equipment and work areas through routine maintenance and cleaning, supporting efficient equipment operation and a safe, orderly environment.
• Handled invoice submissions and client communication for past-due payments and concerns, helping address account issues and maintain professional customer relationships.
• Balanced maintenance and administrative responsibilities in a fast-paced environment, completing assigned tasks while maintaining attention to detail and workplace standards.

Online Grocery Pickup Associate - Walmart

(2021-01 - 2023-01)

• Selected quality products and prepared customer orders for pickup and delivery, supporting order accuracy and customer satisfaction.
• Worked with team members to meet daily order fulfillment goals, coordinating tasks and maintaining productivity in a fast-paced retail environment.
• Resolved customer order concerns through direct communication, helping address issues and provide responsive service.

Quality Technician

(2019-01 - 2020-01)

• Inspected manufactured products against required specifications, identifying quality issues and supporting consistent product standards.
• Documented inspection results and reported production issues to appropriate team members, improving communication of quality concerns.
• Supported compliance with company quality standards by completing required inspections and maintaining accurate quality documentation.
• Collaborated with production teams on identified quality concerns, supporting efforts to improve product quality and maintain customer requirements.

Quality Lead / Blow Mold Lead / Blow Mold Associate - Yachiyo Manufacturing of America

(2014-01 - 2018-01)

• Conducted product inspections and measurements against specifications, identifying non-conforming conditions and supporting consistent manufacturing quality.
• Operated and monitored blow molding equipment while following production and quality requirements, supporting efficient manufacturing operations.
• Trained new employees on safety procedures and production processes, helping employees understand required workplace and quality expectations.
• Recorded product measurements and inspection results in Microsoft Excel and communicated findings to production teams, supporting timely response to quality issues.
• Created, recorded, and conducted Standard Operating Procedures (SOPs) for non-conforming products, providing consistent guidance for handling quality issues.
• Worked with production teams to communicate quality findings and maintain products that met customer and company specifications.

Bachelor's - Business Management - University of West Georgia