Jonathan Crowder

Results-driven operations leader with 10 years of progressive experience in corrugated manufacturing, focusing on logistics, shipping coordination, customer service excellence, order fulfillment, and continuous improvement. Proven in optimizing warehouse flow, on-time delivery, freight costs, inventory accuracy, and cross-functional alignment between production, planning, and customers. Deep expertise with ERP systems (Amtech, Kiwiplan) and building high-performing teams in fast-paced union environments.

US Army veteran (active-duty + Reserve, Major) with strong leadership in safety, compliance, and performance metrics. Ready to deliver efficient operations, customer satisfaction, and cost control as Operations Manager for Texas Corrugated Box and Packaging.

Regional Quality Manager at Liberty Packaging (2024-09 – Present)

Led plant-wide order fulfillment and customer service processes; standardized workflows, inspections, and CAPA systems while launching a full QMS Portal.

• Led plant-wide order fulfillment and customer service processes; standardized workflows, inspections, and CAPA systems while launching a full QMS Portal (HTML/CSS) that improved order accuracy, traceability, and customer satisfaction.
• Implemented vendor non-conformance program with cost modeling; streamlined credit recovery and enhanced supply-chain reliability.
• Partnered with leadership on root-cause investigations and QBRs; strengthened customer relationships and operational accountability.

Regional Operational Excellence Manager at WestRock (2020-08 – 2024-05)

Oversaw multi-site logistics and operational performance across 54 branches; built enterprise KPI suite, Power BI dashboards, and 54-branch capacity model with Alteryx automation.

• Oversaw multi-site logistics and operational performance across 54 branches; built enterprise KPI suite, Power BI dashboards, and 54-branch capacity model with Alteryx automation to optimize on-time delivery, freight costs, and utilization.
• Streamlined supplier onboarding, new-item setup, and inventory flow processes; reduced lead times and aligned production with customer demand.
• Led continuous improvement initiatives and rapid problem-solving standards; shortened issue-to-countermeasure cycles and replicated efficiency wins region-wide.

Process Improvement Manager at International Paper (2019-02 – 2020-02)

Process improvement initiatives and operational excellence management.

Corrugator Supervisor at International Paper (2018-11 – 2019-02)

Supervised corrugator operations and production coordination.

Converting Supervisor at International Paper (2017-07 – 2018-11)

Supervised converting operations for 13 converting lines.

Production Scheduler at International Paper (2016-06 – 2017-07)

Managed production scheduling and coordination for corrugator and 13 converting lines; optimized changeovers, routings, and maintenance synchronization.

• Managed production scheduling and coordination for corrugator and 13 converting lines; optimized changeovers, routings, and maintenance synchronization to ensure on-time delivery and efficient order fulfillment.
• Built end-to-end incident/CAPA management and Food & Product Safety programs; designed plant LOTO program and safety committee cadence to drive OSHA compliance and operational reliability.
• Standardized SOPs, daily Production-Maintenance huddles, and operator training; reinforced quality, safety, and continuous improvement culture in union environment.

Planning Officer (Major) at US Army Reserve (2020-08 – 2023-04)

Led planning cells and authored staff estimates, OPORDs/FRAGOs, and dashboard trackers; synchronized cross-functional resources and delivered strategic execution under tight timelines.

• Led planning cells and authored staff estimates, OPORDs/FRAGOs (50+), and dashboard trackers; synchronized cross-functional resources and delivered strategic execution under tight timelines.

Combat Engineer Platoon Leader and Assistant Operations Officer / Battalion Plans Officer and Base Defense Operations Center Battle Captain at US Army (2011-06 – 2014-04)

Active Duty service in various leadership and operational roles.

• Combat Engineer Platoon Leader and Assistant Operations Officer: Led 30 Soldiers in complex operations with full accountability for safety, planning, and execution.
• Battalion Plans Officer and Base Defense Operations Center Battle Captain: Managed real-time operations, authored 50+ fragmentary orders, and coordinated cross-functional teams across large-scale environments.

Bachelor of Science in Homeland Security – Embry-Riddle Aeronautical University (2006 – 2010)