Treasury Management Specialist/FX Assistant Manager - Merchants Bank of California N.A
(2012-09 - 2016-11)
- FX Trading- Acquisition & Trade of Foreign Currency, Invoice Reports & Create forecast.
- Obtain New Accounts, New Agreements, Armored Services, and Process Wire Transfers.
Treasury Management Analyst/Client Services/Sr. Banking Operations Analyst - Opus Bank N. A
(2017-01 - 2020-06)
- Provide technical assistance, support, & troubleshooting for Consumer & Business customers
- Provide information and recommend solutions to customers such as Online Banking, Remote Deposit Capture, ATM Debit Card inquiries, Mobile Banking, General Account Inquiries.
- Process Client's Dispute claims in (POS, ACH, ATM, and CHECK) and fraud alert monitoring.
- ATM Balancing for all branches and Providing NCR Support.
- Regulation E claims tracking, research, and resolve according to the regulatory requirements and network rules.
Sr. Loss Prevention Analyst - Pacific Premier Bank N. A
(2020-06 - 2022-04)
- Processing Oasis items for Large Check Items/Suspicious Check Items such as (reviewing and verifying signatures, Accounts information, reporting any fraudulent items, update queue)
- Ensure all account reviews are conducted promptly, according to established desktop procedures and exceptions are resolved within the established SLA.
Sr. Bank Quality Control Analyst/Operations Solutions Manager - Pacific Premier Bank & Columbia Bank
(2022-04 - 2026-04)
- Review new customer records, new and superseded accounts, etc. to ensure system records, OFAC and legal documentation meet established requirements.
- Ensuring that all suspicious activity is reviewed in a timely manner to mitigate any potential risk or losses.
- Perform analysis on clients' transactions identifying them through Large Items with various transaction types of On-US checks, remote deposits, mobile deposits, wire credits and cash.
- Identify and escalate any potential security risks, threats or vulnerabilities within banks systems and processed procedures for LPR Dept, Banker Support Dept, Deposit Processing Dept, TM & CR Dept. Along with Sort/distribute daily reports for Regulation E Claims.
