Luxury Retail General Manager | Client Experience & Operations Leader
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Luxury retail leader with over 10 years of experience across premium and luxury brands, progressing into General Manager roles within boutique and flagship environments. Proven ability to drive consistent KPI performance, build high-performing teams, and deliver elevated, brand-aligned client experiences through clienteling, storytelling, and operational excellence.
General Manager at Henry Beguelin (2025-01 – Present)
Lead end-to-end boutique operations for an artisan luxury leather brand, ensuring elevated service standards and consistent brand presentation. Drive KPI growth across conversion, ATV, and UPT through personalized styling, storytelling, and structured clienteling initiatives. Cultivate long-term VIP relationships through private appointments, targeted outreach, and exclusive events.
Oversee inventory accuracy, stock flow, repairs coordination, visual execution, scheduling, audits, and loss prevention in alignment with operational and P&L; objectives.
Assistant Store Manager at Brahmin Leather Works (2023-01 – 2024-12)
Supported store leadership in exceeding sales and conversion targets through floor leadership, team coaching, and service excellence. Assisted with inventory planning, shrink control, visual standards, and operational compliance.
Assistant Manager at Theory (2021-01 – 2023-12)
Consistently surpassed sales goals while maintaining a client-first service culture and brand-aligned visual merchandising standards.
Store Manager / Operations Manager at G-STAR RAW, Paul & Shark (2018-01 – 2020-12)
Led store operations including inventory management, staffing, visual execution, and KPI performance. Recruited and developed teams while collaborating with corporate partners on merchandising and planning.
Assistant Manager / Brand Manager at Reiss London, Saks Fifth Avenue (2014-01 – 2018-12)
Drove brand growth through advanced product knowledge, client relationship development, and consistent sales performance.