Jonathan Paiva
CUSTOMER SUPPORT & GAMING ENTHUSIAST
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About
Dedicated, customer-oriented professional with a degree in Digital Marketing and over one year of experience in customer support, administrative assistance, and digital communication. Passionate gamer with knowledge of PC, console, and mobile gaming, online multiplayer ecosystems, and digital marketplaces. Strong written and spoken professional English, with skills in live chat support, ticket handling, digital troubleshooting, and basic dispute and fraud-prevention workflows.
Experience
Administrative Assistant & Customer Support - CNS Nacional de Serviços
(2021 - 2022)
- Provided in-person and digital customer service, answered inquiries, resolved issues, and supported positive customer interactions.
- Managed documentation, schedules, and digital records with attention to detail and accuracy.
- Coordinated cross-departmental communications and followed up on requests under tight deadlines.
- Strengthened problem-solving, active listening, and customer-first service skills.
Creator & Coordinator - Independent Digital Content & Marketing Projects
(2022)
- Engaged with online communities and multi-platform audiences through live chat and interactive content.
- Helped users navigate digital platforms, troubleshoot issues, and understand technical processes through clear communication.
- Built practical familiarity with gaming communities, digital transactions, and marketplace dynamics.
Education
Technology Degree - Digital Marketing - UNINTER Centro Universitário Internacional (2025)
English course - CCAA
Music and digital content courses - Bento Gonçalves & Midas Class
