Results-driven operations and customer success leader with 27+ years of progressive leadership experience
Send a job offer directly to this candidate
Results-driven operations and customer success leader with 27+ years of progressive leadership experience managing complex, multi-site operations, leading cross-functional teams, and driving organizational performance. Proven ability to improve operational efficiency, implement scalable processes, coach high-performing teams, and deliver measurable business results. Experienced in strategic planning, project management, customer relationship management, process improvement, performance analytics, and change management.
Recognized for building collaborative partnerships, solving complex operational challenges, and consistently exceeding organizational goals in fast-paced environments. Passionate about delivering exceptional customer experiences while fostering continuous improvement and operational excellence.
Postmaster / Officer-in-Charge / Acting Manager / Supervisor at United States Postal Service (1999-02 – 2026-12)
Progressed through multiple leadership positions during a 27-year career, managing complex operations, leading teams of more than 100 employees, overseeing multi-million-dollar budgets, improving operational performance, coaching leaders, and implementing continuous improvement initiatives. Developed performance reporting, strengthened customer service, improved operational efficiency, and collaborated across operations, HR, finance, transportation, and executive leadership to achieve organizational objectives.
– John Carroll University (1995-08 – 1996-05)
– Bowling Green State University (1996-08 – 1997-05)
Armor Crewman (19K) – United States Army (1997-05 – 1997-10)
