Jonathan Ruiz

Experienced Systems Analyst and Systems Engineer with over 10 years of experience providing technical support, troubleshooting hardware and software issues, and assisting users in government environments. Strong problem-solving skills and expertise in IT systems. Seeking an opportunity as an Insurance Agent to leverage technical background, customer service, and communication skills to help clients find the best insurance solutions.

Systems Analyst at Registraduría Nacional (2014-09 – 2025-04)

• Provided technical support to users and resolved hardware and software issues
• Installed, configured, and maintained computer systems and applications
• Diagnosed and troubleshoot system and network problems
• Provided remote technical support to users
• Maintained system performance and ensured proper functionality