Jonathan Washington

Result-driven IT professional always willing to learn and grow their skills. Demonstrates strong analytical, communication and teamwork skills, with proven ability to multitask in stressful environments.

Shift Lead at SE Co-Brand Ventures LLC (2021-06 – Present)

• Manage the register, take multiple orders in under a minute, while maintaining quality customer service
• Resolve customer problems in alignment with brand expectations, resulting in a 90% satisfaction rate
• Teach other crew members how to use the POS systems
• Handle 5+ technical problems weekly, reduce Wi-Fi latency, and improve digital display

Student Tutor at Augusta University (2025-09 – 2026-05)

Computer and Cyber Sciences Department

• Tutor for CSCI 1301, CSCI 1302, AIST 2120
• Simplified complex topics for better student comprehension
• Evaluated student understanding to identify areas needing support

Bachelor of Science in Cybersecurity – Augusta University (2026-05)