Drug Screening Coordinator - KBR Inc, Baghdad Diplomatic Support Center - Baghdad, Iraq
(2023-07)
- Coordinated scheduling and document management for remote administrative tasks while overseeing the transition to a new contract, ensuring smooth operations.
- Oversee 5 collection sites, with 8,700.00 donor drug collections per year in compliance with DOT testing and federal regulations.
- Conducted drug screening for U.S. Embassy diplomatic personnel in Baghdad Iraq.
- Drafted all company's SOP for drug screening program.
- Coordinated medical evacuation procedures for emergency patients requiring further treatment in a critical care environment.
- Performed Mock Collection training for new employees to pass the DOT Drug Specimen Collectors class.
- Ensured high-quality specimen collection across all sites, reducing invalid results by 15%.
- Processed and communicated drug specimen results to the State Department office for federal contractors' employees, ensuring compliance with reporting protocols for 15+ cases monthly.
- Packaged and labeled over 700 specimens monthly for shipment to contracted independent laboratory, ensuring compliance with all safety and handling protocols.
- Assisted with patient documentation during a Mass Casualty training event, managing documentation for up to 20 patients per session.
- Provided support to over 50 donors during the walking blood bank donation program, ensuring a smooth donation process.
Account Receivable Rep - South Florida Orthopeadics - Stuart, Florida
(2019-04 - 2023-07)
- Reviewed and confirmed personal injury protection coverage for 30+ insurance policies monthly to ensure accurate policy ownership.
- Determined insurance coverage eligibility for over 200 patients monthly and managed overdue payment grace periods using billing software.
- Prepared and issued 50+ invoices weekly for office visits and medical services, ensuring accurate billing and timely payments.
- Submitted commercial insurance claims through a contracted clearinghouse, processing 50+ claims weekly.
- Reconciled monthly collection reports for 200+ unpaid accounts totaling $130,000, identifying discrepancies and preparing summaries for management review.
- Managed billing, invoicing and posting 500 patients medical charges everyday ensuring accuracy and timely payments.
Medical Receptionist - Dr. Joseph J Katta - Fort Pierce, Florida
(2016-06 - 2019-03)
- Delivered exceptional customer service to over 500 clients, contributing to a 95% satisfaction rate recognized by the Customer Service Excellence Award.
- Coordinated 200 patient appointments monthly, verified insurance eligibility for a diverse client base, and calculated costs for sliding fee patients based on service requirements.
- Scheduled follow-up appointments for patients and efficiently processed lab orders for diagnostic procedures.
- Prepared demographic registration data for patients upcoming clinic visit using electronic health record system.
- Processed an average of 150 referrals and authorizations monthly while ensuring accurate submission of 100%.
- Collected copays and processed card payments for an average of 50 self-pay patients daily.
Technical Support Representative - VXI Global (AT&T) - Quezon City, Philippines
(2013-11 - 2014-12)
- Responded to 100 call daily, achieving an average response time of under 2 hours.
- Implemented targeted troubleshooting strategies to resolve internet connectivity issues, reducing service interruptions by 30%.
- Assisted 50+ clients in effectively navigating and understanding a variety of electronic equipment, enhancing their usability and confidence.
- Resolved customer complain weekly regarding orders, billing, and account issues, achieving a 90% customer satisfaction rate.
- Handled and resolved over 50 customer complaints monthly via phone, email, and mail concerning card malfunctions and fraudulent activities.
- Processed an average of 120 payments monthly and updated customer information across a database, ensuring accuracy and compliance.
- Monitored updates and renewals for 10+ policies during weekly team meetings and led bi-weekly training sessions to ensure full compliance.
- Managed prepaid debit card orders and cancellations, handling over 50 customer inquiries daily regarding warranty details.
- Informed approximately 100 customers weekly about ongoing deals and promotions through email campaigns, while compiling detailed monthly reports on customer satisfaction trends.
- Used ticketing systems to manage and process support actions and requests.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
International Student Coordinator - Aero Equipt Aviation Inc. - Subic Bay Freeport Zone, Philippines
(2009-06 - 2013-05)
- Served as the liaison between the International student and Philippine embassy ensuring effective communication until the successful completion of flight training.
- Coordinated the visa application process and successfully onboarded over 80 international students.
- Maintained accurate records for student enrollments using enrollment management software.
- Handled and submitted over 50 documents for study visa extensions at the Philippine Bureau of Immigration, ensuring timely processing for students.
- Obtained a Private Pilot License and received flight test approval for single-engine aircraft from the Philippine Civil Aviation Authority.
- Managed hotel accommodation and restaurant operations for flight students ensuring exceptional service and efficiency.
- Responded to over 25 inquiries weekly from Local and Foreign National students, supporting targeted marketing initiatives.
- Assisted students with 10 cases of entry denial by coordinating with the Bureau of Immigration and providing necessary documentation.
