Jonicia Danzey

Insurance Verification Specialist verifying eligibility, benefits, and DME coverage for 36+ patient inquiries per day while keeping records accurate and compliant. Resolves coverage issues and protects privacy through HIPAA compliance across patient and provider interactions. Supports smoother access to care by confirming coverage details before services begin.

Insurance Verification Specialist - Integrity Staffing

(2017-12)

• Verified insurance eligibility and benefits for patients.
• Confirmed DME coverage and maintained accurate patient records.
• Resolved insurance coverage issues while ensuring HIPAA compliance.

Referral Specialist - UnitedHealthcare Military & Veterans

(2015-05 - 2017-03)

• Processed referrals and prior authorizations.
• Verified provider credentials and reviewed medical records.
• Responded to provider and member inquiries with timely resolutions.

Medical Services Specialist - Cognizant Technology Solutions

(2012-02 - 2015-04)

• Assisted customers with billing, claims, and policy questions.
• Processed prior authorizations and referrals.
• Verified insurance coverage while consistently exceeding quality goals.

High School Diploma - Bowers/Whitley Career Center