Jonquila Jackson
Work from home on various projects
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About
Willing to relocate: Anywhere. Authorized to work in the US for any employer.
Experience
Work from home on various projects - Self-employed
(2025-01 - 2026-12)
- AI training, data annotation, etc.
Virtual Customer Service Representative - Consolidated Services LLC. - Work from home Answering Service
(2024-07 - 2024-12)
- Assisted callers by taking incoming calls to schedule appointments, answer questions, take messages, provide product knowledge.
- Followed a script.
- Navigate between several computer applications during a customer interaction.
- Process credit card payments.
- Recorded detailed notes of client interactions.
Virtual Customer Service Representative - Tactis llc - Statesboro, GA
(2023-03 - 2024-04)
- Worked as an I.R.S. representative.
- Assisted callers with several tax related questions.
- Followed strict policies.
Virtual Assistant - ACD Direct
(2020-11 - 2023-01)
- Assisted callers with selecting products and processing donations by taking incoming calls.
- Navigate between several computer applications during a customer interaction.
- Process credit card payments.
- Assist callers with donations
- Followed a script.
- Continued training
Participant Service Representative - Ascensus
(2022-03 - 2022-12)
- Assisted clients with 401k and retirement plans.
- Communicated with clients through incoming calls, outgoing calls, and email.
- Partnered with team members and team lead to assist clients.
- Recorded detailed notes of client interactions.
- Continued to train to build gain financial knowledge.
- Attended team meetings
- Navigate between several computer applications during a customer interaction.
- Followed strict policies.
Customer Service Representative - Alorica
(2021-02 - 2022-06)
- Answered phone and assisted members with changes
- Created customer appointments
- Maintained up-to-date knowledge
- Scheduled reservations and deliveries for customers
- Explained products and benefits
- Accepted credit card payments
- Confirmed payments, refunds, resolved payment, and order disputes.
- Provided excellent technical support
- Operated the live chat
Education
Some College - Psychology - University of Phoenix-Online Campus (2012-02 - 2015-04)
High school diploma - Statesboro High School (1997-08 - 2001-05)
