Medical Assistant - Registered at Pediatrix (2023-05 – 2026- 10)
- Greet and escort patient to exam room, gather patient history, take and record vital signs, prepare patient for examination and document all information in patient medical record.
- Perform applicable medical procedures collect, and prepare laboratory specimens, administer injections/immunizations, and perform venipuncture, as allowed by state regulations.
- Ensure exam rooms are clean and stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required.
- Respond to calls and requests for referrals and appointments, triage and process messages, and requests from patients, clinic staff, referring physicians, and pharmacies. Maintain patient files, records, and other information.
- Competently set up and connected pregnant patients to electronic fetal monitoring equipment to perform non-stress tests, ensuring proper placement of toco and ultrasound transducers.
Training and Documentation Specialist – Care Management at Kaiser Permanente of Washington (2019-04 – 2023-04)
- Developed and led detailed and complex training programs that integrate computer application skills with new and revised workflow to improve efficiency, business requirements, and technology
- Collaborated with Leadership and Development team for Tapestry UM Project
- Created Desk Level Procedures for Tapestry
- Led Tapestry training to staff
- Responsible for composition, formatting, and syntax of technical writing to improve processes. Research, analyze, and compose technical documentation and hard copy and web-based documents using technical writing and composition concepts.
- Established and implemented new hire Care Partner training
- Responsible for training all non-licensed staff within Care Management
- SNF Transition Liaison Project Implementation
Analytical Assistant – Care Management at Kaiser Permanente of Washington (2015-12 – 2019-04)
- Managed multiple deadlines for hospital census to maintain compliance, quality and efficiency when processing inpatient and emergency room episodes.
- Analyzed medical records, referrals, census reports and faxed documentation to properly start the care management process.
Claims Processor II at Kaiser Permanente of Washington (2012-04 – 2015-12)
- Lead processor in adjudicating claims, resolving edit messages, and pended claims.
- Managed high volume data entry while verifying claim information with detailed accuracy.
- Analyzed and identified referral errors and notified Review Services to resolve any errors.
- Subject matter expert for PPO and newborn queues
Patient Access Representative at Kaiser Permanente of Washington (2011-12 – 2012-04)
- First point of contact for members/patients and assist them through the registration process.
- Adhered to proper cash handling and reconciliation processes while maintaining compliance.
Claims Processor II at Kaiser Permanente of Washington (2011-04 – 2011-12)
- Lead processor in adjudicating claims, resolving edit messages, and pended claims.
- Managed high volume data entry and verified claim information with detailed accuracy.
- Analyzed and identified any referral errors and notified review services to resolve any errors.
