Jordan Fullwood

I am a recent BBA graduate in Finance seeking an entry-level position where I can apply analytical skills, financial knowledge, and attention to detail to support business growth, contribute to financial planning and analysis, and gain hands-on experience in a dynamic corporate environment. I am passionate about analyzing financial data and developing strategic solutions that drive business growth, and I strive to provide insights that support sound decision-making and long-term success.

FULFILLMENT TEAM LEAD (FAST-TRACKED FOR LEADERSHIP) - LOWES, INC. - ATHENS, GA

(2025-12)

• Lead a team of fulfillment associates to manage 50+ daily online, pickup, and delivery orders, increasing on-time fulfillment rates.
• Partner with Pro Sales to coordinate and stage complex commercial orders, improving Pro customer satisfaction scores.
• Improve inventory accuracy by 15% through meticulous daily bay audits and SIMS compliance checks.
• Resolve complex delivery discrepancies by managing 20+ daily client calls to ensure accuracy and customer satisfaction.
• Maintain 100% compliance with safety regulations while operating forklifts and reach trucks in a high-volume warehouse environment.

FULFILLMENT ASSOCIATE - LOWES, INC. - ATHENS, GA

(2023-01 - 2025-12)

• Processed daily online and curbside orders with 99% accuracy in a high-volume retail environment.
• Safely operated forklifts and narrow-aisle reach trucks to pull large inventory items for Pro customers.
• Increased operational efficiency by organizing staging areas and performing daily inventory audits (SIMS).
• Delivered high-quality customer service by accurately staging orders and assisting customers with product selection.

STOCKER - PETSMART - ATLANTA, GA

(2021-09 - 2022-12)

• Operated a forklift to transport and organize high-value merchandise throughout the store while maintaining a clean, well-stocked, and organized shopping environment.
• Collaborated with team members to meet weekly operational and merchandising goals.
• Assisted with seasonal displays and promotional setups to support sales initiatives.
• Communicated customer concerns to management to enhance overall customer satisfaction.

CREW MEMBER - BOJANGLES - MCDONOUGH, GA

(2019-02 - 2021-08)

• Delivered excellent customer service by greeting guests and assisting with promotions and menu selections while ensuring a positive dining experience.
• Supervised kitchen workflow during peak periods to maintain timely meal preparation and efficient operations.
• Led small teams to meet service and operational goals.
• Trained new hires in procedures and customer service standards.
• Was recognized for strong leadership with an offer for a Shift Manager role prior to departure.

BBA - Finance - UNIVERSITY OF GEORGIA, TERRY COLLEGE OF BUSINESS (2025)