Jordan Gonzalez

Results-driven and adaptable management professional with experience in account management, client relations, and team leadership. Proven success in managing key accounts, leading cross-functional teams, and driving business growth through strategic planning and market analysis. Strong background in retail operations, team training, and customer service excellence. Seeking to bring strong organizational and communication skills to a dynamic new opportunity.

Delivery Driver at Amazon (2025-01 – Present)

• Assisted customers with product selection, offering knowledgeable recommendations to meet their sporting needs.
• Maintained merchandise presentation and ensured shelves and displays were fully stocked and organized.
• Operated POS system, handled cash/credit transactions accurately, and processed returns and exchanges.

Senior Account Manager at M Coast (2024-11 – 2025-01)

• Managed key accounts to ensure high client satisfaction and increase retention through tailored strategies.
• Led cross-functional teams to deliver projects on time, enhancing client trust and repeat business.
• Analyzed market trends to identify and capitalize on new business opportunities, resulting in notable revenue growth.
• Conducted interviews and facilitated team development workshops to improve team performance.

Electronics Department Manager at Walmart (2022-12 – 2024-10)

• Supervised, trained, and managed departmental staff to maintain high service standards.
• Delegated tasks effectively to ensure quick and satisfactory customer support.
• Maintained a clean, organized, and visually appealing department through strategic display setups.
• Managed inventory and supply levels to ensure stock availability and operational efficiency.

Barbering License in Barbering – Aveda Institute (2025-12)

Diploma – Lake Howell High School (2020-05)