Jordan Hughes

Dedicated and compassionate Health Service Assistant with a proven track record in providing exceptional patient care and ensuring a safe and welcoming environment within a mental health clinic. I am also skilled in customer service, problem solving, and effective communication. Proficient in de-escalating tense situations and collaborating with healthcare professionals to deliver high-quality care.

I also have experience in skilled nursing social work health services at a senior care level. I am proficient in ordering DME equipment, creating care plans, conducting patient assessments, and coordinating discharge planning. Additionally, I excel at making referrals to home health organizations, group homes, and psychologists to ensure optimal care for my clients.

Health Service Assistant at Metrocare (2023-07 – Present)

• Maintain a safe and secure environment for patients and staff at a mental health clinic as a Health Service Assistant (HSA).
• Greeted and assisted patients upon arrival, ensuring a positive and welcoming experience.
• Escorted patients to appointments and provided guidance and support throughout their visit.
• Effectively de-escalated tense situations and intervened in potential violent incidents, ensuring the safety of all individuals involved.
• Collaborated with healthcare professionals to provide exceptional care and support to patients with mental health needs.
• Demonstrated strong communication skills by effectively communicating with patients, staff, and emergency services when necessary.
• Facilitated group therapy sessions, promoting peer support while addressing shared issues among participants.
• Coordinated referral services, linking clients to specialized care providers when necessary.
• Evaluated the effectiveness of therapeutic interventions by regularly monitoring progress towards treatment goals.
• Maintained confidentiality and adhered to ethical guidelines, upholding the professional standards of the mental health field.
• Supported clients in developing self awareness by utilizing reflective exercises and introspective activities during therapy sessions.
• Assisted supervising therapists with case management tasks, streamlining processes for efficient delivery of care.
• Educated clients on available community resources, connecting them with additional supports as needed.

Therapist Intern at The Addiction Recovery Center by Texas Health (2025-08 – 2026-05)

• Facilitated group therapy sessions, promoting peer support while addressing shared issues among participants.
• Coordinated referral services, linking clients to specialized care providers when necessary.
• Evaluated the effectiveness of therapeutic interventions by regularly monitoring progress towards treatment goals.
• Maintained confidentiality and adhered to ethical guidelines, upholding the professional standards of the mental health field.
• Supported clients in developing self awareness by utilizing reflective exercises and introspective activities during therapy sessions.
• Assisted supervising therapists with case management tasks, streamlining processes for efficient delivery of care.
• Educated clients on available community resources, connecting them with additional supports as needed.

Social Service Worker at Parkwood Healthcare (2024-08 – 2024-12)

• Conduct thorough assessments to understand resident needs and create a discharge plan.
• Document assessments and progress in the electronic health record system.
• Order essential equipment such as walkers, wheelchairs, and bed side commodes.
• Refer residents to home health, care homes, and mental health services.
• Lead weekly meetings to discuss and update residents' health plans.
• Advocate for residents and their families to ensure a supportive care environment.
• Issued and Explained NOMNC's to patients.

Master of Arts in Direct Practice in Mental Health & Substance Use – The University of Texas At Arlington (2024-12)

Military Social Work Graduate Certificate – The University of Texas At Arlington (2026-05)

Bachelor of Arts in Social Work – The University of Texas At Arlington

Associate of Arts in Liberal arts education – Dallas College (2023-07)